NV Casino - Player's account has been blocked.

I was using the website on Facebook then when I log in using Google it says u have been blocked

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced with your account being blocked.

To better understand your situation and contact the casino with all the necessary information, could you please clarify the following:

• When exactly did you last have access to your account?
• Did you receive any email or message from the casino explaining why your account was blocked?
• Were you able to make any deposits or withdrawals before your account was blocked?
• Could you forward any relevant communication or screenshots to petronela.k@casino.guru?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Ramokolokatlego

Thank you for the complaint

We are unable to find your account with the e-mail provided, please kindly send the account ID or the valid e-mail, so that we can assist you.

Also, please kindly specify the URL of the website you are playing at.

Regards

Dear ramokolokatlego89919,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petronela
Casino.Guru