The player from Greece requested account closure, but the casino refused, stating he had to wait. Despite having contacted live support, he was directed to email again to initiate the closure. He expressed frustration over the delays in withdrawals and the inability to set account limits. The issue was resolved after the player confirmed the resolution, and the complaint was marked as 'Resolved' in the system.
NV Casino - Player's account closure request is denied.
Resolved
Our verdict
Case closed
Amount: ??
NV Casino
Safety Index:HighCase summary
Discussion
Public
Public
10 months ago
They refuse to close my account. I sent them an email asking them to close my account. They said I need to wait 6 years. I contacted live supported later the same day and they said I should send an email if I wanted to close my account. Another scam casino which delays withdrawals and refuses to put limits on an account. I had to create a complaint so that they close my account this is how ridiculous this is.
Public
Public
10 months ago
Dear manoskap7,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with NV Casino.
I checked the rules of the casino and found this as an option:
https://nv.casino/en/terms-and-conditions
13. DURATION AND TERMINATION
13.1. You may terminate (lock) your account at any time by contacting live support.
13.2. You will remain responsible for any activity on your account from the time you submit a termination request until you receive confirmation that your account has been closed by us.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please explain what reason you gave for the closure of your account?
- Is there any active balance on your account currently?
- Have you passed account verification in the casino?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
10 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear manoskap7,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Tomas
