Nucleonbet Casino - Player’s account has been closed and winnings confiscated.

On 30 April 2025, I deposited €250 to Nucleonbet.com, operated by L.C.S. Limited (Malta). I played fairly, was later fully KYC-approved, and won over €35,000 during a verified session.

Of that total, I successfully withdrew €8,000. Then, after requesting a €5,000 payout, the operator suddenly froze my account and voided the remaining €27,000 — without proof, without audit trail, and without prior communication.

They cited the infamous Clause 12.10, claiming vague violations such as VPN use or bonus abuse.

Let me be clear:

I never used a VPN

I never submitted forged documents

I never breached bonus terms

I was fully KYC-approved by their own system

I played fairly and won transparently

No evidence has ever been shown. Just template-based forfeiture backed by silence.

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 Who is behind this?

This isn’t just Nucleonbet. It’s part of a wider network operated by L.C.S. Limited, which runs:

Lapilanders.com

Sons of Slots

Wallacebet

Evobet

Betstro

Betstro Affiliates

These are not isolated brands. They share the same ownership, backend, and — it seems — the same practice of silencing winning players.

They are heavily promoted through Campeon Affiliates, who continue to send traffic and earn revenue from these brands, despite numerous complaints and payment disputes.

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 Regulator silence

I filed a complaint with the Malta Gaming Authority (MGA).

They refused to intervene — citing that I live in the Netherlands (an excluded territory) and should "contact an ADR."

But here’s the truth:

The site accepted my deposit

They verified me

They processed withdrawals

They waited until I won big — then wiped the balance

The MGA allows this.

They issue the license.

And then they look the other way when operators abuse it.

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 Call to Action

Players: stay away from any L.C.S. Limited brand.

Affiliates: stop promoting this fraudulent network.

Regulators: start regulating.

And Campeon Affiliates:

If you continue to feed players into this system, you are part of the scam. Period.

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Case Ref: NCLN/27482

Amount Forfeited: €27,000

Operator: L.C.S. Limited

Affiliate Network: Campeon Affiliates

License: MGA/B2C/233/2013

Dear NucleonbetCase,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand your situation and assist you effectively, could you please provide more information by answering the following questions?

• Could you please specify what types of games did you play? Were they slots, live casino games, or did you place bets on sports?
• Did you accumulate your winnings with or without a bonus? If you played with the bonus, kindly send me a link or a screenshot of it.
• Do you have accounts in other casinos operated by L. C. S. Limited? If so, please specify the casinos and if your accounts are still open.
• When you requested the €5,000 payout, did you receive any specific communication from the casino regarding the status of that withdrawal?
• Did the casino provide you with any details or evidence regarding the alleged violations of Clause 12.10?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Hello Veronika,

Thank you for your message and your willingness to assist.

Here are the answers to your questions:

1. Games played: I played exclusively video slots during my session. No live casino or sports betting was involved.

2. Bonus: No bonus was used during this session. The winnings were accumulated with real money only. If needed, I can provide screenshots of my balance and promotions history.

3. Other accounts: I do not hold accounts at other L.C.S. Limited brands. I have only played at Nucleonbet.

4. Withdrawal communication: After requesting the €5,000 payout, I received no explanation or response. The withdrawal was simply blocked and my account was later closed. There was no prior warning, audit, or email explaining why.

5. Clause 12.10: I was never presented with any evidence of VPN use, bonus abuse, or document fraud. The account was KYC-verified and previously approved for withdrawals. The balance was voided without audit trail or any formal procedure.

I hope this provides clarity. Please let me know if you need anything else to support the case.

Kind regards,

Niels

Thank you very much, NucleonbetCase, for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of Nucleonbet Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Dear NucleonbetCase,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Nucleonbet Casino representative to join this conversation and participate in resolving this complaint.

Dear Nucleonbet Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

Dear all,

We would like to inform you that following a detailed review of the user’s NucleonbetCase gameplay during the withdrawal process, we concluded that the player violated our Terms and Conditions (T&C’s 12.10), specifically clause i), which states:

12.10 Company reserves the right, in its sole discretion, to void any winnings and forfeit any balance (winnings and deposits) in your betting account, to terminate the Agreement and/or to suspend the provision of the Services or deactivate your account if: i) we identify you have disguised, or interfered, or taken steps to disguise or interfere, in any way with the IP address of any Device used to access our Site (such as using a Virtual Private Network "VPN") ii) it comes to our attention that the customer used forged documents (photos, scanned documents, screenshots etc.) during the verification procedure or in any point time the Agreement is active iii) there is a reasonable suspicion that you have committed or attempted to commit a bonus abuse, either on your own or as part of a group iv) you are involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation or you use any software-assisted methods or techniques or hardware devices for Your participation in any of the services provided by the Company.

As the player utilized multiple proxy IPs while playing in our casino, they breached clause i) of the above T&C's. Consequently, we proceeded with the deduction of his winnings.

Most of the user’s IP addresses were flagged as proxy IPs. The player consistently accessed his account using different proxy IPs, all flagged with a top fraud score by IPQS tool, suggesting a deliberate attempt to disguise his true location.

Should you require further clarification, please do not hesitate to contact us.

Best regards,

Τhe Nucleonbet Casino Team

Dear Nucleonbet Casino,

Thank you for your response and the information you have provided.

Could you please state what advantage the player has gained by accessing the site from multiple IPs? Did he use a proxy site or VPN to register for the casino from a country where it is forbidden?

I'll be awaiting your reply.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Stefan,

Thank you for your response.

Please note that the user NucleonbetCase has logged in from multiple IP addresses, several of which have been identified as proxy IPs based on our IP tool (IPQS), with Fraud Scores exceeding 90%. Additionally, the player has logged in from an IP address outside of his registered country, which has also been flagged as a proxy IP.

The continuous use of proxies and frequent IP changes are a breach of our Terms and Conditions, specifically Term 12.10.

Such behavior may indicate:

-An attempt to mask the player’s true location.

-Potential cooperation with other players or the use of multiple accounts, which raises concerns about collusive behavior or bonus abuse.

-Efforts to hide suspicious activity or fraudulent patterns.

We remain at your disposal for any further clarifications.

Best regards,

The Nucleonbet Casino Team

Dear Nucleonbet Casino,

Could you please state what advantage has the player gained by using proxy and VPN?

Dear NucleonbetCase,

Could you please state why you used a proxy or VPN when accessing the casino?

I'll be awaiting your reply.

Dear Stefan,

Thank you for your persistence.

Let’s be clear: I did not use a VPN. I did not disguise my location. And I did not violate any applicable term of service.

I reside in the Netherlands — a country where Nucleonbet is fully accessible without VPN use. The platform even promotes iDEAL, a Dutch payment method, and freely accepts deposits from Dutch users. That alone nullifies the argument that accessing from the Netherlands is in breach of any access restriction.

Regarding so-called "proxy IPs":

These accusations are based on automated IP risk scores, not on factual wrongdoing. IPQS and similar tools are predictive, not evidentiary. The presence of a dynamic or flagged IP — especially from a legitimate ISP — is not equivalent to VPN usage or geolocation fraud. Nucleonbet has provided no timestamps, no IP logs, no login anomalies, and certainly no proof of manipulation or intent.

Further:

My account was fully KYC-verified.

I was approved for withdrawal.

I successfully withdrew €8,000 with no objections.

Only after I requested a €5,000 payout — during a winning streak — was the account locked and the remaining €27,000 erased.

There was no communication, no warning, and no audit trail. Just a post-hoc invocation of Clause 12.10 — a vague, catch-all clause used here to retroactively justify a confiscation.

This is not enforcement. This is forfeiture by template.

I strongly urge Casino Guru to weigh these facts accordingly. If fraud scoring alone is allowed to override verified withdrawals and KYC, then no player is safe — and no platform can be trusted.

I remain fully cooperative and willing to supply connection records or device metadata if requested. But I will not accept unproven insinuations as justification for deleting €27,000 in verified winnings.

Kind regards,

Niels

Case Ref: NCLN/27482

Dear Stefan,

Thank you for your question.

As mentioned, the use of proxy IPs or VPNs can provide advantages to a player, such as masking their true location, obscuring connections between accounts or players, bypassing fraud prevention and security checks.

These practices are strictly prohibited under our Terms and Conditions, specifically Clause 12.10, and in this case, the breach has been clearly identified. Our fraud detection systems have confirmed the use of multiple proxy IPs with very high scores during his gameplay.

Based on the above, we assert that our actions were fully aligned with our Terms and Conditions, and the deduction of winnings is justified in this case.

If you require further technical details, we are happy to provide supporting evidence, including IP logs.

We remain at your disposal for any further clarifications.

Kind regards,

The Nucleonbet Casino Team

Dear Nucleonbet Casino,

Thank you for your response and the information you have provided.

According to provided information, both from the player and the casino, we can assume that using the VPN did not provide any provable advantages during the gameplay, such as jurisdiction evasion, bonus abuse or duplicate accounts. If you do not provide us with any further evidence, we believe that the player should be paid in full. I hope we can come to a mutual agreement.

I'll be awaiting your reply.

Dear all,

Thank you for your responses.

We would like to kindly confirm that, after careful review, the deduction remains our final decision, as the user clearly has breached our Terms and Conditions (Clause 12.10).

Should any further details be required, we remain available to provide supporting evidence as needed.

Thank you once again for your cooperation.

Kind regards,

The Nucleonbet Casino Team

Dear NucleonbetCase,

Unfortunately, the casino failed to provide us with any evidence proving gaining any advantage over the casino. Therefore, we cannot continue resolving this complaint, and we are forced to close the case as ‘unresolved’, which will influence the casino’s rating in a negative way.

There is one more option on how you can try to resolve your issue - I recommend you contact the gaming authority the casino is regulated by (Malta (MGA)) and submit a complaint directly to the regulator (https://casinoguru-en.com/licensing-authorities/malta-license).

Please let me know once and how they responded (stefan.m@casino.guru).

I wish I could be of more help, and I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Stefan, Casino.Guru