NovaJackpot Casino - Player contends he has no multiple accounts.

When I tried to use their gaming platform, it wouldn't let me use my welcome bonus, so I contacted support and their immediate response was to say that I had multiple accounts, 10 in total. Honestly, I thought that was wrong and I think they should thoroughly review their terrible service on that platform.

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Dear David8919,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand your situation.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise if you have passed the KYC verification?
• Have you made any deposits into this casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika