NovaJackpot Casino - Pelaaja väittää, ettei hänellä ole useita tilejä.

When I tried to use their gaming platform, it wouldn't let me use my welcome bonus, so I contacted support and their immediate response was to say that I had multiple accounts, 10 in total. Honestly, I thought that was wrong and I think they should thoroughly review their terrible service on that platform.

Al intentar usar su plataforma de juego no me dejó usar su bono de bienvenida por lo cual contacte a soporte y su respuesta inmediata fue decir que tenía múltiples cuentas y que eran 10 la verdad es que me pareció mal eso y creo deberían revisar bien pésimo su servicio en esa plataforma

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear David8919,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand your situation.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise if you have passed the KYC verification?
• Have you made any deposits into this casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Dear David8919,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru