NorthStar Bets Casino Ontario - Player's deposit has not been refunded.

I am an individual located in British Columbia, Canada.

There are two versions of the Northstar Bets website: one is for individuals in Ontario, and the other is for individuals located in the rest of Canada.

On March 10, 2026, I accidentally made a $9,000 CAD deposit into the Northstar Bets Ontario website. I did not realize I was using the Northstar Bets Ontario website.

As soon as I realized the error, I immediately advised live chat. I also sent numerous emails to support, and also called their support line.

For more than 1.5 months now, the company has refused to refund my $9,000 CAD deposit. I have explained to them the error, provided them with proof of payment, and answered all questions and provided all documentation they have requested. They continue to delay the process and refuse to refund my deposit. I am still missing $9,000 CAD. I have not wagered these funds.

I have continually been told for 1.5 months that they are looking into the issue, but no progress or updates have been provided.

I can provide any supporting documentation as needed.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you specify whether you registered separately on both versions of the casino, or if your existing account details worked on the Ontario version without any issues?
• Have you made any successful deposits into your "Canadian" NorthStar Bets Casino account before?
• What response did you receive from customer support after you explained the situation? Could you please forward your full communication with the casino, including their most recent response regarding the refund? My email address is veronika.f@casino.guru.
• At the time of the deposit, were you physically located in British Columbia? Also, were you using any VPN or similar software that could affect your location?
• Lastly, could you describe the steps you followed when making the deposit? Were there any location checks, pop-ups, or verification steps shown?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika