Nomad Casino - Player’s withdrawal request is delayed.

Hello.

I played at Nomad Games Casino and topped up my balance with 1,500 tenge, played the bonus free spins, and fulfilled the bonus conditions. During the game, my balance increased to 2,000,000 tenge.

When I tried to make a withdrawal, my account was completely blocked for withdrawal.

When trying to withdraw funds, the following message appears:

"Unfortunately, your account doesn't allow you to create a withdrawal request. Please contact support…"

The support service only promises to "check", but for 2 months now they have not resolved anything, the withdrawal has still not opened.

I didn't break any rules, I only have one account.

I believe that the casino is deliberately delaying or blocking the payment of winnings.

I ask for help in resolving this problem and forcing the casino to pay out my winnings.

My details:

• Account number/phone: +7 [phone number hidden by Casino Guru]

• Withdrawal amount: 2,000,000 ₸

• Payment method: Kaspi

• I am attaching screenshots (balance, withdrawal error, correspondence with support)

Thank you in advance for your help.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• Have you finished wagering all the requirements of the bonus before you attempted to request a withdrawal?
• What types of games did you play? Were they slots, live casino games, or did you place bets on sports?
• When was the last time the casino communicated with you regarding the problem with your withdrawal?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Tolegen,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Veronika

Casino.Guru