NolimitWay Casino - Player’s bonus calculation is disputed.

So, NoLimitWay casino is offering a monthly bonus at the beginning of the month based on the activity from previous month (deposits/withdrawals). May was my most active month so far, and as per their customer support confirmed, my bonus was not calculated because on 23rd of May someone decide to assign me a personal manager and interrupt this program for me.

Customer support is not helpful at all, they insist there was no mistake, that I need to play.

I had deposits over 700 euros in May, and wothdrawals below 320 euros. Because the bonus is higher amount they decided to assign me twords the end of the month a personal manager and interrupt my program.

The screenshots will not be in order, it is messy from how many conversations I had with them, and they would not provide me with a chat transcript.

There are more screenshots, today they told me the information they provided me with during the past days is not up to date and this is just my personal opinion.

Dear Biabi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with NoLimitWay casino.

To better understand your situation and assist you effectively, could you please clarify the following:

• Could you send us a screenshot or a link to the promotion you intended to participate in?
• Based on the live chat records you provided, it appears the promotion was activated only after you were assigned a personal manager. Could you confirm if this is correct?
• Could you kindly send a screenshot of your bonus history showing the bonuses you received this month, as well as in previous months, where you mentioned receiving the same type of bonus?
• Do you have any screenshots showing the bonus calculations or any additional related conversations?

I hope we’ll be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Dear team,

Thank you for the prompt response. Of course I will attach more files. I downloaded and I will attach the balance history from January, up until Today. I will also attach for you screenshot of the promotion that was before credited to my account, but for which now they avoid crediting.

Is there a way to attach the excel report with my balance history? Or should I take screenshots of it and attach?

Thank you so much.

I will attach the screenshots for now. I hope it will be helpful.

Hi Team,

You can remove my complaint. I don't want to follow this anymore. Not worth it. Thank you for the prompt response and I do hope you will be able to help all the other players.

Have a lovely day.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.

Best regards

Veronika

Casino.Guru Team