The player from Germany faces issues with her deposits, which have been declined twice. Although support promised a refund within 5 days, she has not received her money back and reports a lack of assistance from customer support.
NineCasino - Player’s deposit has been delayed.
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Current status
Waiting for Casino Guru to reply
1d 22h 58m 35s
NineCasino
Safety Index:Very highCase summary
Discussion
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1 week ago
Translation
Deposit declined twice, and support said I'd get my money back within 5 days. So far, nothing and no help from support.
Automatic translation:
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5 days ago
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5 days ago
Dear Tanja803,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Veronika
