NineCasino - Player's account was closed.

Their policy states that they do not accept players or deposits from players in Spain, and obviously neither withdrawals.

I registered and bet, and I lost money, until I happened to read the casino's policy, then I saw it.

I asked the casino's support and their response was to deactivate my account.

Be very careful with these people, they are not trustworthy.

Dear Hereje666,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with NineCasino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please advise if you used a VPN or any IP-masking software when accessing the casino website?

Did you put all the correct information when you opened your casino account?

Please note that if you were able to register and play at the casino even though your country is restricted by their Terms and Conditions, and you ended up losing all the money in your account, we won't be able to offer any assistance. However, if you won money but the casino refused to pay you out due to your location, we would investigate the matter. It's important to keep in mind that if you lost all your money playing and your account balance is zero, you won't be eligible for any refunds.

Please let me know if there is anything else we can assist you with or this complaint will be closed.

Thank you for your understanding.

Best regards

Veronika

Dear Hereje666,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.