The player from Austria found that her account at Nine Casino had been deactivated without explanation, despite a long-standing relationship with the casino. Chat support informed her that the decision was final and provided no further details. The Complaints Team attempted to gather more information, but the player did not respond to inquiries. As a result, the complaint was rejected due to lack of communication.
NineCasino - Player’s account has been closed.
Closed
Our verdict
Player stopped responding
Amount: ??
NineCasino
Safety Index:Very highCase summary
Discussion
Public
Public
11 months ago
Translation
Hello!
I tried to log into nine casino and suddenly it says that my account is deactivated.
I haven't done anything and I've been with them for a long time.
I contacted the chat support, and they told me they can't say anything about it and that the decision is final. What is this all about?
Automatic translation:
Public
Public
11 months ago
Dear GANJA37,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you have any remaining balance in your casino account before it was closed?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
11 months ago
Translation
Good day again!
I should get cashback, which I get every time but I have no idea how much it will be.
I have been verified for a long time and have deposited and withdrawn several times without any problems.
I think it's a disgrace to simply deactivate the account without any reason or information.
Best regards
Automatic translation:
Public
Public
11 months ago
Thank you for your reply, GANJA37. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
If the casino paid out all the winnings and/or no active real money balance has been withheld, I’m afraid, there’s not much we can do for you.
Thank you for your reply.
