Nine Casino - Player's winnings have been withheld and account is mismanaged.

Disappointed as i feel that my 749917 win was withheld with deceiving tactik and verification ask that was discouraging mybepic gates of olympus win. The fact that my subsequent account at 0 balance took 5 min to be verified is prooving my win was in hostage situation that ninecasino did all to discouraging and not pay what was won genuinely abd with real cash.

My position for account improperly switch and not communicate was the same , ninecasino withheld vip level upgrade by resetting account fir no reason, swapping it for another user... and restricting bonus issuance with bullied and harassment tactik.

In my view its cash not paid .

Last security, it's not security but pure stealing as account swap from an existing Vip account to another member Woman with no prejudice and had to restart again with 0 level is tactik not to pay.

My overall withheld fund from loyalty cash is my account was treated fair and following my real money activities since inception of 1st, 2026 17 and 3rd account with the Epic 749917 win at fares pf olympus 9 april 2024 wagered up and down many times, geunv vip gold 5 in my individual account and got stolen my credeand given with my own earned vop privileged us in my view tactik not pay.

Lastly, my had created another ninecasino account under martin.khalife@gmail.com with starting again at level 0. This was the worse with communication going no where fir hours days and making sure financial hardship is true.

Again true money that have in my pocket no question with at least Platinum level should have been honored and common sense with a professional casino will discouraging our account activity.

Can I ask to gave my story a overall assessment on withheld funds using deceiving, discouraging, wrong path tactics not to pay my win on 9th april 2024. Also all mismanagement of ninecasino made me lose in my estimation more than 22000$:😲 vip reward not paid but my history of bets wagered with real money from inception rolling over all gameplay in 3 accounts would have propulse me to Platinum last level 100%.

Ninecasino did purposely creat3d wrongdoing in account to advance the no payment and smaller cash on playes hand.

Martin Khalife

1873-655-2655

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Nine Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please clarify what is the status of your accounts in the casino?
• What led you to open new accounts in the casino where you previously had an account? Have you informed the casino of your intention to open new accounts in the casino despite having registered previously?
• Has the casino suggested that there were any breaches in its rules that you were informed about?
• Could you please explain what your current balance is in the casino?
• What is the verification status of your account?
• Could you please share with me your communication with the casino regarding any issues raised either by you or the casino? Send emails or chat transcripts exchanged with the casino to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas