Newlucky Casino - Player's withdrawal is delayed and declined.

I tried to withdraw my winnings of 4940 sek (500euro~) First the declined my withdrawal and i sent them an email asking why? I got an answer saying my bank blocked the transaction.

So I called my bank and they told me no such transaction has been sent, and they dont block transactions.

So i tried withdrawing again. This time it got cancelled saying i need to wager 200 euro more to be able to withdraw my "raw deposit". This is false because i got this message the first time i tried to withdraw and i played through the told ammount already.

This casino is a full on scam! DO NOT PLAY HERE!

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify if you have made any successful withdrawals from this casino before?
• Have you accumulated your winnings with or without a bonus?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• Have you tried selecting a different payment method to process your withdrawal?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Dear mskyttestrand,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.