Nevada Win Casino - Player’s withdrawal method is restricted.

i won 7604$ on October 29th. i deposited 400$ via mifinity wallet method and used there 100% welcome bonus. i played big bad wolf Christmas and fully wagered everything.

i then got fully verified by submitted all the required documents via email.

the issue now is that the only withdrawal method available for me is coinspaid, which is a crypto withdrawal method. i never used crypto before in my life nor have i ever deposited with that method .

i emailed them about this issue but they are telling me that this is the only withdrawal method i can use. this makes no sense. i dont have crypto. the withdrawal method should be the same as the deposit method.

ive attached below the following screenshots:

-the email showing im verified

-the communication i had via email with the casino

-the withdrawal page on their casino showing coinspaid as the only method

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear marcolivier,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Nevada Win Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Could you clarify the reason you are reluctant to use the Coinspaid, please?
• What specific information did the casino provide regarding the restriction on withdrawal methods?
• Is your account fully accessible to you, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

coinspaid is a crypto based withdrawal. i don't own or have or have ever had crypto ever in my life so i cant withdrawal using that method .

i attached the response im getting via email . theyre not giving me any reason , they are just saying thats whats available .

i had access to my account up until today. now when i go on the website im getting a message saying : "This website is not available from your country." that message only appeared today, i was able to register , verify my account and play and win all while being canadian. canada wasnt on the country ban list ever upon registering. they knew i was canadian because i even got my proof of address verified.

i attached all the screenshots below

Dear marcolivier,

thank you for your reply.

Unfortunately the screenshots you have provided have arrived very blurry and unreadable. Could you please resend them to my email? Additionally, could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

sure ill send it right now.

Dear marcolivier

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor (igor.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Katarina

Dear marcolivier,

I am so sorry to hear about your problem with the Nevada Win Casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Nevada Win Casino representative to join this conversation and participate in resolving this complaint.

Dear Nevada Win Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

doesnt seem like they are going to answer . whats the next course of action considering i cant even use the website because they blocked anyone from canada all of a sudden even though its not on their banned list

Dear marcolivier,

I have repeatedly tried to contact the Nevada Win Casino but have had no success. Without cooperation from their side, there is little that can be achieved. I will mark the complaint as unresolved in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and notify you by email.

Unfortunately, since the Nevada Win Casino is regulated by the Curaçao Gaming Authority (CGA) - also referred to as the Curaçao Gaming Control Board (GCB) - there is currently no formal process for handling individual player complaints. The CGA has publicly stated that it does not have the authority to mediate disputes or arbitrate between players and operators, and therefore cannot order compensation or provide binding resolutions.

However, the CGA has also acknowledged that player complaints are valuable in identifying potential breaches of licensing obligations. They are actively working on implementing measures to address such matters more effectively in the future. For this reason, it is still worth submitting your complaint through their official contact form or by sending an email to their address at complaints@cga.cw.

Please make sure to include the name of the casino’s operator in your submission, as omitting this information may result in the complaint being disregarded.

You can find further guidance on submitting complaints to regulators on this link.

I'm truly sorry I couldn't offer a more favorable resolution in this case.

Best regards,

Igor