Neon54 Casino - Player's account is improperly accessed.

Hello

I self excluded from this casino back in Nov 2025 for life time ban. I received promotional email from them, I have a very serious gambling problem so naturally I log into my account and it allows me to deposit money. I lost $1000 and wish to be reimbursed. Im not sure why these casinos dont understand the seriousness of this illness.

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Hello,

thank you very much for submitting your complaint. I am truly sorry about your negative experience with Neon54 Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise on the timeline of the events? When did you receive the promotional offer? Additionally, when was the last time you have deposited into your account?
• Do you currently still have access to your account?
• Could you please share your original self-exclusion request? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila