The player from Italy had his account blocked after winning a significant amount while playing on neon54. He requests a full refund of his balance.
Neon54 Casino - Player’s account has been closed.
Opened
Current status
Waiting for player to reply
6d 21h 36m 58s
Neon54 Casino
Safety Index:Very highCase summary
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21 hours ago
Translation
Hi, I've been playing on neon54 for the last week, trying out a lot of Pragmatic, Hacksaw, and Spinomenal slots. I managed to win a nice sum by playing these games, but today my account was blocked completely by chance.
I request that my balance be refunded in full.
Thanks in advance
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Public
Public
2 hours ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
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Public
Public
2 hours ago
Hello,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?
- Had you completed verification before you lost access to the account?
- Do I understand correctly that you had €1577 (dispute value) in your casino account before you lost access to it?
- Were your winnings accumulated while a bonus was active, or without an active bonus?
I hope we can help resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
