Neon54 Casino - Pelaajan tili on suljettu.

Hi, I've been playing on neon54 for the last week, trying out a lot of Pragmatic, Hacksaw, and Spinomenal slots. I managed to win a nice sum by playing these games, but today my account was blocked completely by chance.

I request that my balance be refunded in full.

Thanks in advance

Salve, ho giocato su neon54 nell'ultima settimana provando tante slot pragmatic, hacksaw e spinomenal, giocando a questi giochi sono riuscito a vincere un bel gruzzoletto, ma oggi mi è stato bloccato il conto totalmente a caso.

Richiedo che il mio saldo venga restituito per intero.

Grazie in anticipo

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Had you completed verification before you lost access to the account?
• Do I understand correctly that you had €1577 (dispute value) in your casino account before you lost access to it?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina