HomeComplaintsNeed For Spin Casino - Player's withdrawal is delayed due to max cashout dispute.

Need For Spin Casino - Player's withdrawal is delayed due to max cashout dispute.

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5d 9h 0m 25s

Need For Spin Casino
Safety Index:Very high

Case summary

The player from Canada is facing issues with a withdrawal due to the casino changing the terms of the 70% telegram bonus after her deposit. Initially informed that the maximum cashout would be 10 times the bonus, she is now being told it is only $450, which she considers deceptive.

Public
Public
4 days ago

This casino will not honor what they told me.


I asked BEFORE I deposited, what is the max cashout on the 70% telegram bonus in my account and they said very clearly 10x the bonus.


I deposit $300. Instantly they change the terms and say max filecashout is $450.


I would never ever deposit to only have a chance to basically only win my deposit back.


This is a blatant scam. I asked for them to fix this and showed them the screenshot and they refuse and say I didnt use the proper bonus wording. WTF? My question WAS VERY clear.

Public
Public
2 days ago

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Public
Public
2 days ago

Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:

  • Could you please send me a link or a screenshot of the bonus you activated and played with?
  • Could you clarify how you found out about the bonus offer? Was it communicated to you via Telegram?
  • If that is the case, could you kindly provide how the offer was presented to you?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Attila


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