Need For Spin Casino - Player’s withdrawal is delayed.

I am posting this as a warning to other players.

I requested a withdrawal over one week ago and it remains unpaid. Customer support repeatedly claims the withdrawal is "scheduled" for a future date and that it is stuck in a "queue system," with no ability to provide proof that the funds have actually been released.

No transaction ID, no payment confirmation, and no transparent explanation — just repeated instructions to "wait."

In my experience, legitimate online casinos do not pre-schedule withdrawals days in advance while keeping funds pending indefinitely. This has been extremely frustrating and has raised serious concerns about payout reliability.

A formal complaint has now been lodged with the casino’s regulator due to the excessive delay and contradictory explanations.

I will update this review once (and if) payment is actually received.

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Dear Supfool,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

I have already completed a kyc and have made a withdrawal the previous day which was promptly processed and forwarded. This is the complete opposite of my first withdrawal and I have been given no explanation as to why my withdrawal was "scheduled" to be processed on the 14th. It wasn’t scheduled to be sent or recieved but scheduled to be processed that is unlike any casino I’ve dealt with and I’ve dealt with alot

Thank you for your reply, Supfool. Could you please let us know the current status of your withdrawal request — is it shown as "pending" or "processed" in your casino account? If possible, please attach a screenshot of your withdrawal history in this thread so we can review it.

Additionally, please forward all relevant correspondence between you and the casino to kristina.s@casino.guru, or you may post it here. Once we have that information, we’ll review it and advise on the next steps. Thank you in advance.

My issue was finally resolved once I had shown them my complaint to the curaçao gaming authority

Dear Supfool,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru