Need For Spin Casino - Player’s winnings haven’t been received yet.

The casino does not verify my address even though I have sent them three electricity bills with my full name.

Dear Curritokira,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Curritokira,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Unfortunately, they have achieved what they intended.

Yesterday I gave in to the temptation to unlock it and lost everything.

There is no right

I have two more pending withdrawals. I hope and pray that you don't pull the same stunt.

It's incredible, despite having done KYC verification and making a full withdrawal, they require more documents from me....

I have requested self-exclusion until the withdrawals are processed so that the same thing does not happen to me again.

Dear Curritokira,

Can you please clarify since when exactly if the whole verification process going on?

Did the casino respond to your self-exclusion request and is your account currently closed?

Additionally, if possible, please forward the communication between you and the casino to [email protected] for further review.

Awaiting your response.

Regards,

Nick

KYC verification has been complete for two weeks.

I wasn't excluded and lost the money. I was able to make another deposit now.

I've requested exclusion again. It's completely irresponsible and goes against the principle of safe play.

My account has been blocked

Dear Curritokira,

Is there any evidence that you have requested for self-exclusion properly?

Please keep in mind that without mentioning gambling addiction/problems, the self-exclusion request is not relevant and the casino is not obligate to close your account.

Awaiting your response.

Regards,

Nick

I requested it by email...the fact that a person requested self-exclusion for not being able to explicitly control it is not relevant, I have my disagreements.

Dear Curritokira,

Thank you for your message.

It is important to clarify that without an explicit mention of gambling-related issues, a request is considered a standard account closure rather than a self-exclusion.

Could you also please confirm whether you had any real money balance remaining on your account?

I look forward to your response.

Best regards,

Nick

I explicitly requested that I self-exclude because I wasn't sure if I would be tempted to cancel the €1,000 withdrawal before they accepted it.

They did the same thing...requesting more verifications even though I had done full KYC verification.

I don't know what balance I had. They blocked me without warning.

Dear Curritokira,

Regardless of the circumstances, the casino acted appropriately in blocking your account. At this point, it is important to determine whether you had any real money balance at the time of the account closure.

If so, the casino should process a payout of the remaining funds. Please reach out to their support team to inquire about your balance and let us know the outcome.

If there was no balance on your account at the time of closure, we will proceed with closing the complaint.

Best regards,

Nick

The casino eventually refunded the money. Complaint resolved.

Thank you for your help

Dear Curritokira,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru