Need For Spin Casino - Player's winnings have been confiscated after account closure.

Casino ask for video verification, got cut off after answering questions then confiscate winnings and close account. This i think is an unfair decision since i proved who i am and completed account verification on the website. I dont think confiscating winnings is warranted from a cut off phone call. A reschedule if you wanted anymore information from me of course which i did ask.

In March i won 1202€ on need for spin Casino and then completed the online verification requests that the casino asked for being, id, live selfie, proof of address, bank statements from the last 6 months, proof of account ownership so i withdrew my winnings and the casino asked for a video call with me which i thought was odd and to the point they disable my account.

Arranged the call and had the google meet link and joined in at 13.30 on the 22nd april on my lunch break. Answered some questions the casino asked me then we got cut off. I cannot tell you how that happened only it did. I sent an email to them asking if all was ok or they need something else and a week later they emailed failed verification, account permanently closed and winnings the lot confiscated.

I would like the casino to remove that decision. It was not fair practise to do that and they could have asked me if they wanted something else. I did not fail a verification. I won this money through fair game play and followed all the kyc checks. I should get what i won. KYC is showing that i am who i say i am not an angle to not pay a player.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Need For Spin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas