The player from Germany had deposited €100 into the casino on March 6, 2025, but the funds were debited from his bank account without being credited to his player account. Despite multiple contacts with support, he continued to receive confirmation that his money hadn't arrived. The Complaints Team noted that the player had confirmed the money was successfully transferred from his bank account, but the payment provider, Pay-Ob, had not been responsive. The complaint was rejected as the player did not respond within the extended timeframe, even if the issue was presumed to be resolved.
Need For Spin Casino - Player’s deposit is delayed.
Closed
Our verdict
Player stopped responding
Amount: €100
Need For Spin Casino
Safety Index:Very highCase summary
Discussion
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8 months ago
Translation
Good day,
On March 6, 2025, I deposited €100 at the casino.
The money was debited from my bank account but never credited to my player account. I took screenshots of everything.
After contacting support several times via email, I was repeatedly told that my money hadn't arrived.
Automatic translation:
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8 months ago
Dear hanemannroman,
Thank you very much for submitting your complaint. I’m sorry to hear about the trouble you’re facing.
It’s important to note that if your deposit has never been credited to your casino account, the next step would be to contact your payment provider. They will need to investigate the issue, but please be aware that this can take around a month. In these situations, unfortunately, the casino's hands are tied. While the investigation is ongoing, I would strongly advise refraining from depositing any further funds until this matter is resolved.
If the funds were lost during the transaction, it could take a while before they are successfully credited to your account.
To better understand your situation and help you effectively, could you please answer the following questions?
- Was this your first deposit at the casino?
- Have you received any communication from your payment provider or the casino regarding the status of the deposit? If yes, please forward it to [email protected].
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply and cooperation.
Best regards,
Petronela
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8 months ago
Translation
Good day,
Thank you for the quick response.
After consulting the bank, the money was successfully transferred.
The payment provider Pay-Ob does not respond to any inquiries.
This was not my first deposit at this casino.
Automatic translation:
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8 months ago
Hi hanemannroman,
Thank you for your update.
If I understand correctly, the issue with your €100 deposit has been resolved since you’ve confirmed that the money was successfully transferred from your bank account. However, it seems that Pay-Ob, the payment provider, has not been responsive to your inquiries.
Could you please confirm if the issue has been fully resolved on your end, or if you're still facing any challenges with the deposit? Additionally, if you have any new information or communication regarding this matter, please feel free to share it with us.
Thank you for your cooperation, and I look forward to hearing back from you.
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8 months ago
Dear hanemannroman,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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8 months ago
Dear hanemannroman,
As we have not received any further response from you within the extended timeframe, we assume that your issue has been resolved. However, without your confirmation, we have no choice but to reject this complaint.
If you are still experiencing any issues, please feel free to submit a new complaint with updated details.
Thank you for your understanding.
Best regards,
Petronela
Casino Guru
