N1 Bet Casino - Player's withdrawal request is delayed.

The casino in question is N1Bet. 

I deposited and won some money subsequently withdrawing my winnings after verifying my account without issue. I deposited again and won a bit more money (500 euro) and attempted another withdrawal. I was asked to verify my ID once more which was completed successfully. However upon attempting to withdraw, again, it was rejected without explanation forcing me to contact support. They informed that I needed to upload a screenshot of my crypto wallet showing a name, e-mail, and crypto address.

This request is impossible to fulfill, as my wallet, along with many others, does not contain any personal information related to the holder. If this is an issue for the casino they should not be allowing deposits via crypto.

I am now stuck unable to withdraw my money, and unable to provide the information being asked for even though I am more than willing to do so if possible.

I am concerned for other players who may be losing more than I am due to this terrible site.

Hello jakem942,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with N1 Bet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Doesn't your wallet has some kind of KYC as well?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Nick,

Thanks for your response. This has been on going since I first attempted a withdrawal on December 17th 2024.

The wallet is a private wallet called Blockstream Green and does not have KYC. It is a private wallet not an exchange based one.

I have spoken with the casino multiples times per week since. They first kept sending a broken link for verification and it took 3-4 weeks to finally get one which worked. I successfully verified that. Attempted to withdraw again, and they then asked for photos of my crypto wallet containing the information I referenced. I thought progress was made yesterday after I showed them the only available info in my crypto profile containing the last 2 digits of my phone number in this format *********61 and the first two of my email shown as ja*************@gm*******. The support person said this was acceptable after also requesting a screenshot of the deposit.

It has since been rejected again, asking why the background of the photo is blurred, however, it is simply an automatic function of the desk top app to blur the background my guess is to focus on the transaction you've selected...

The process does not seem like it will ever end

I was paid

Dear jakem942, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru