The player from Austria won approximately 17,000 at N1bet and requested a withdrawal, but it was rejected due to an additional verification requirement. Although he completed the requested verification, he has not seen any progress and has read about similar issues affecting larger withdrawals in forums.
N1 Bet Casino - Player’s withdrawal is delayed due to added verification.
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3 days ago
Translation
Hello, I won approximately 17,000 at N1bet a few days ago. I then requested a withdrawal, verified my account, everything went smoothly, and customer support said everything was fine and I should just request a withdrawal, which I did. I don't have a high VIP level, which I'm aware of, and support also told me that I can withdraw a maximum of 3,000 per week. Okay, so today I checked the app and my withdrawals were rejected. The reason given was: I need to complete another verification step by holding up a piece of paper with "Hello N1bet, Date" written on it, followed by a picture of my ID. I uploaded it, but nothing has happened since. I've read in other forums that other players have had the same problem: larger withdrawals are delayed, sometimes not processed at all, and they keep asking for new verifications even though support has already confirmed that everything is OK. I'm posting this here now and I'm curious to see if anything changes by tomorrow or if something else comes up. The last verification process from today, with the paper document, etc., was confirmed as "Very Good" by support. I hope that the rumors I read in other forums were just isolated cases and that there weren't any other problems, because I could pay off some of my debts with this money. I'll keep you updated.
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2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 days ago
Hello,
Thank you very much for submitting your complaint. I’m truly sorry to hear about the difficulties you’re experiencing.
Please understand that KYC (Know Your Customer) verification is an important and mandatory process designed to ensure the security of both players and the casino. Since online casinos cannot verify identities in person, this is the only way to confirm that the account and funds belong to the rightful owner. Licensed and reputable casinos treat this step with great care, and although it can sometimes take a few working days to complete, it is carried out to protect you and prevent any misuse of your account.
To better understand your situation and move the process forward, could you please provide the following details:
- Have you been requested to submit any other additional documents apart from the selfie?
- What types of games did you play to accumulate your winnings? Were they slots, live casino games, or did you place bets on sports?
- Have you accumulated your winnings with or without a bonus?
- Which payment method(s) have you used to deposit money into this casino?
- When was the last time the casino communicated with you regarding the verification of your account?
I hope we will be able to help you resolve this matter as quickly as possible. Thank you in advance for your reply and cooperation.
Best regards,
Veronika
