The player from Austria faced issues withdrawing her winnings of 400€ from the casino, as she did not possess a Skrill account and could only provide email confirmation of the transaction. Despite submitting the confirmation and bank statement multiple times, the casino repeatedly rejected the documentation and requested proof from a Skrill account. The issue was resolved after the casino accepted her payout request.
N1 Bet Casino - Player's withdrawal is delayed due to account verification issues.
Resolved
Our verdict
Case closed
Amount: €400
N1 Bet Casino
Safety Index:HighCase summary
Discussion
Public
Public
10 months ago
Translation
Hello!
I made a direct transfer with Skrill at this casino, and now I want to withdraw my winnings of 400€. However, the casino keeps requesting a screenshot of the Skrill account. But I don't have a Skrill account; I only received confirmation via email. I have already sent this email confirmation and the bank statement several times to the casino. Yet, each time it gets rejected, and they ask for a Skrill account. I am very frustrated and hope for your assistance.
Automatic translation:
Public
Public
10 months ago
Dear claudi3110,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with N1 Bet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please share a screenshot of your cashier and indicate which payment option you chose when making the deposit? Was this your only deposit using this payment method?
- Could you please share the proof of deposit you submitted to the casino?
- Could you please share with me your communication with casino support regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
10 months ago
Translation
Hello!
Thank you so much! After Casino Guro got involved, they suddenly accepted my payment! So everything is done. Thank you so much for your help!
Automatic translation:
Public
Public
10 months ago
Dear claudi3110,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
