The player from Italy faced repeated rejections of withdrawal attempts from his verified account on the N1bet betting platform, despite having submitted all required documentation for the KYC process. He struggled to receive valid explanations from customer service and believed his funds were being unjustly blocked. We intervened by coordinating communication between the player and the casino, clarifying document requirements and withdrawal methods, including manual processing. After persistent mediation and submission of the requested proofs, the player’s funds were eventually released and received. The complaint was resolved with both parties cooperating throughout the process.
N1 Bet Casino - Player’s withdrawal is consistently delayed.
Resolved
Our verdict
Case closed
Amount: €50
N1 Bet Casino
Safety Index:HighCase summary
Discussion
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2 months ago
Translation
Good morning,
I would like to report a serious problem I encountered with the N1bet betting platform, where I hold a duly registered and verified account.
For several weeks I have been trying to withdraw my available funds from my account, trying all the methods offered by the platform, including bank transfer, electronic wallet (Skrill), and crypto wallet.
Despite this, all withdrawal attempts are consistently rejected, without any valid explanation or reason from customer service.
I have already provided on several occasions all the documentation required for identity and payment verification, including:
copy of identity document,
bank statements,
photo of the card used for deposits,
and additional information required for the KYC (Know Your Customer) procedure.
Despite my full cooperation and submission of all required documentation, the platform continues to block any withdrawals, leaving my funds blocked without justification and without providing concrete answers to emailed requests for clarification.
I believe this behavior is incorrect and potentially fraudulent, as it prevents the customer from recovering money that is legitimately theirs.
I hereby request that the company urgently investigate the conduct of this platform and take action to ensure that my funds are immediately released and returned.
I remain available to provide all supporting documentation, including previous communications, receipts for attempted withdrawals, and proof of identity already submitted.
I trust in your prompt intervention and a positive resolution to the matter.
Best regards,
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2 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with N1 Bet Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please specify which payment methods you have used in order to deposit in the casino?
- Have you asked the casino what is preventing you from withdrawing your winnings?
- What games did you play to accumulate your winnings in the casino? (slots, live games, betting on sports)
- Did you achieve your winnings with the help of a bonus?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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2 months ago
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Hi Tomas,
I confirm that I used a credit card to deposit into my account. I've opened several chats with N1 Bet support to report the issue, but I've never received a concrete response. Instead, they've repeatedly deceived me without ever providing a real solution.
I would also like to point out that I have only played sports betting, I have never used any bonuses and I have not obtained winnings from bonuses.
a greeting,
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2 months ago
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I have other chat attachments that I have not attached due to space limitations and that I can attach but basically I always get fooled with absurd requests, I have tried with all the methods they make available
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2 months ago
Thanks for your reply and the information provided.
Were your payout requests successful since your last post? Did the casino fix the issue with the payment provider, or were you provided any alternative options for the payout?
Please let me know.
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2 months ago
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Hi, I just tried again a little while ago and it still canceled for no reason. I'm attaching the rejection screenshot. In this case, they tell me I have to do it via bank transfer, but I've already tried in the past and it was rejected. Furthermore, they've now set the minimum withdrawal amount for a bank transfer to €200. I repeat, I've uploaded everything they asked for: copies of documents, card, bank statement, everything.
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2 months ago
Dear Gege3000
Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.
Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martin ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.
No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.
I wish you the best of luck and hope your case will be resolved to your satisfaction soon.
Kind regards,
Tomas
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2 months ago
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Hi, thank you so much for your time and dedication. I look forward to hearing from you. Have a great day and a wonderful weekend.
Thank you
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1 month ago
Hello Gege3000,
I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the N1 Bet Casino representative to enter the discussion.
Dear casino representative,
could you please check the case and explain the matter to us? What is the issue with the withdrawal process? Thank you in advance for providing us with your view of the issue.
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1 month ago
Hello,
Thank you for your message. We have reviewed the case, and we would like to clarify the situation regarding the player’s withdrawals.
Multiple withdrawal attempts were approved on our side and forwarded to the payment providers, but unfortunately none of them were successfully processed - each time the transactions were returned at the provider level. To continue with the payout, we kindly ask the player to upload the proof of the bank card used for deposits, as it appears the previously submitted file is no longer available in the account.
Once the card proof is uploaded, please place a new withdrawal request via bank transfer. We will attempt the payout again and will do everything possible on our side to ensure it is completed.
If any additional clarification is needed, we remain at your disposal.
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1 month ago
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Good evening, what you're saying isn't true. I tried to withdraw money through my bank (where I work) and it was rejected. Then I tried using Revolut and it was rejected, then Crypto was rejected, and finally Skrill was also rejected. I've always used these withdrawal methods with other bookmakers and they've always accepted them. I've now removed the copy of my credit card because I don't trust your work and I'm afraid I'll be scammed again. Now you're asking me to use bank withdrawals again, but you've raised the minimum withdrawal amount to €100 (it used to be €30). You obviously know that before I get to €100 from €40, which I have now, it's very easy for me to lose everything. Now explain: you've left me the only option to withdraw a minimum of €20 with Skrill. Why won't you let me withdraw?
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1 month ago
Dear casino representative,
thank you for your involvement in the mediation process.
Dear Gege3000,
Thank you for your update. I fully understand your frustration, but at this stage, I kindly ask you to follow the casino’s latest request and upload the proof of the bank card used for your deposits once again.
Once the document is uploaded, please submit a new withdrawal request via bank transfer as instructed. This will allow us to verify whether the withdrawal can now be processed correctly.
Please note, that if the issue persists even after fulfilling this final requirement, we will request further clarification directly from the casino.
Thank you for your cooperation.
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1 month ago
Translation
OK, I can also reload a copy of my credit card and any other card or account, but the fact remains that they've inexplicably increased the minimum withdrawal limit from a bank account to €100. It seems excessive and truly unfair to not allow withdrawals of a minimum of €100. Anyway, I'll do as they say, but I know for a fact that they won't give me my money back...
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1 month ago
Dear casino representative,
can you please confirm the casino will proceed with the payout of 50EUR?
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1 month ago
Hello,
Thank you for your message. We would like to clarify that several withdrawal attempts for this player have already been approved on our side, but all of them were unsuccessful due to issues on the payment provider’s end.
We are currently waiting for the previously requested documents, which the player has not yet submitted. Once these documents are provided, we will attempt the payout again. It may require multiple attempts and potentially different payment methods, depending on which option will be processed successfully. The initial delay was caused solely by the unsuccessful payout attempts on the provider’s side.
We remain available for any further clarification.
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1 month ago
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Good morning, you've never approved any of my withdrawals. In fact, as I've already shown, all requests were rejected without reason (I have all the screenshots). Furthermore, if I go to my N1bet profile (see attachment), you yourself tell me that my profile was verified correctly. How can I even dream of having to send you any documents if you don't ask me? Where do I upload the required documents, and which ones if I don't know what's missing (since I had already uploaded all the required ones initially).
You clearly don't want to pay me, and I don't understand how a bookmaker that scams like you, even making its own users look stupid, can still operate. Now I ask you, where do I send the documents, and what documents do I need to send in addition to those I've already sent? Why do I only have a minimum withdrawal amount of €100? How come my bank, Revolut, and Skrill say they've never blocked any withdrawal requests made by you? 
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1 month ago
Dear Gege3000,
thank you for your continued cooperation. Since you mentioned Skrill in your last message, it seems like the most suitable withdrawal option considering the minimum limits. Would you be willing to use this method?
Dear casino representative,
thank you for your response. Could you please confirm whether a Skrill withdrawal can be processed in this case?
Also, please clarify the situation regarding the verification procedure. The player has mentioned that he had already sent documentation before. Are there any specific reasons for the new requests? Please let me know in the thread or at [email protected]
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1 month ago
Translation
Good morning Martin, yes absolutely I am available to withdraw with Skrill, I have already tried several times with Skrill but it has always been denied for no reason
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1 month ago
Hello,
Yes, we will be able to process the withdrawal via Skrill. Before we proceed, the player will need to upload proof of ownership of the Skrill account - specifically, a screenshot showing the account holder’s name and the associated email address.
Once this document is provided, we will attempt the withdrawal accordingly.
If any further clarification is needed, we remain available.
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1 month ago
Dear casino representative,
thank you for your response and continued cooperation.
Dear Gege3000,
please send the mentioned screenshots to the casino. In case you need any assistance or want to confirm whether they are sufficient for verification, please send them to my email at [email protected].
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1 month ago
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Good morning, I uploaded all the screenshots proving my Skrill account ownership (as attached) and requested the withdrawal. I'm waiting for confirmation. I'll keep you updated.
Thanks for your assistance.
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1 month ago
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Nothing, despite having sent all the required documents, as per the screenshot in the previous message, my withdrawal request was cancelled again.
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1 month ago
Hello,
We would like to clarify that the player’s most recent withdrawal request was approved on our side; however, the payout was unsuccessful due to an issue on the payment provider’s end.
Our team will contact the player directly to arrange a manual withdrawal.
If any further information is needed, we remain available.
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1 month ago
Dear parties,
Thank you for your updates.
Dear casino representative,
could you please confirm the expected timeframe for contacting the player and completing the payout? Please keep us updated on the process.
Dear Gege3000,
please let me know when the casino contacts you regarding the manual withdrawal. Once they do, kindly follow their instructions and keep us updated on any progress.
Thank you both for your cooperation. I hope we can bring this case to a successful conclusion soon.
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1 month ago
Translation
Good morning, the casino contacted me asking for my bank details, and I promptly responded as per the attachment. I'm waiting for my balance to be credited.
Thank you
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3 weeks ago
Hello,
Thank you for providing the requested information. We appreciate your cooperation. The manual withdrawal request will now be taken into processing, and we will proceed with the necessary internal steps on our side.
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3 weeks ago
Dear parties,
thank you for your replies.
Dear Gege3000,
have you received your funds or been in further contact with the casino?
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3 weeks ago
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I was contacted by the casino, and I provided all the requested information, but nothing. I haven't received anything since. I even tried to withdraw the funds again on the platform, but nothing. It's truly frustrating, and I don't understand how casinos like this can be legal in Italy.
I attach the latest email from 11/12 with all the data provided.
Thank you for your support.
Edited by a Casino Guru admin
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2 weeks ago
Hello,
Thank you for providing the requested information. We are currently working on arranging a manual withdrawal on our side. We kindly ask you not to submit any withdrawal requests, as the funds must remain on the balance in order for this procedure to be completed correctly.
Thank you for your cooperation.
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2 weeks ago
Dear casino representative,
thank you for letting us know, I hope the issue will be resolved soon.
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2 weeks ago
Translation
Hi Martin, I can confirm that I finally received my funds a short while ago. I thank you so much for all the support you've provided over the past few weeks and for enforcing my rights. Thank you so much, and happy holidays.
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1 week ago
Dear Gege3000,
thank you very much for your kind words, I am glad to hear that your issue has been resolved. I would also like to thank the support team over at N1 Bet Casino for a their involvement in the mediation process.
I'll now go ahead and mark the complaint as 'resolved' in our system. I appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, feel free to reach out to our Complaint Resolution Center. We're here to help !
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Martin
Casino.Guru
