N1 Bet Casino - Pelaajan kotiutus viivästyy jatkuvasti.

Good morning,

I would like to report a serious problem I encountered with the N1bet betting platform, where I hold a duly registered and verified account.

For several weeks I have been trying to withdraw my available funds from my account, trying all the methods offered by the platform, including bank transfer, electronic wallet (Skrill), and crypto wallet.

Despite this, all withdrawal attempts are consistently rejected, without any valid explanation or reason from customer service.

I have already provided on several occasions all the documentation required for identity and payment verification, including:

copy of identity document,

bank statements,

photo of the card used for deposits,

and additional information required for the KYC (Know Your Customer) procedure.

Despite my full cooperation and submission of all required documentation, the platform continues to block any withdrawals, leaving my funds blocked without justification and without providing concrete answers to emailed requests for clarification.

I believe this behavior is incorrect and potentially fraudulent, as it prevents the customer from recovering money that is legitimately theirs.

I hereby request that the company urgently investigate the conduct of this platform and take action to ensure that my funds are immediately released and returned.

I remain available to provide all supporting documentation, including previous communications, receipts for attempted withdrawals, and proof of identity already submitted.

I trust in your prompt intervention and a positive resolution to the matter.

Best regards,

Buongiorno,

desidero segnalare una grave problematica riscontrata con la piattaforma di scommesse N1bet, presso la quale detengo un conto regolarmente registrato e verificato.

Da diverse settimane sto tentando di effettuare il prelievo dei miei fondi disponibili sul conto, provando tutte le modalità previste dalla piattaforma, inclusi bonifico bancario, portafoglio elettronico (Skrill) e crypto wallet.

Nonostante ciò, tutti i tentativi di prelievo vengono costantemente rifiutati, senza alcuna spiegazione o motivazione valida da parte del servizio clienti.

Ho già fornito in più occasioni tutta la documentazione richiesta per la verifica dell’identità e dei mezzi di pagamento, inclusi:

copia del documento d’identità,

estratti conto bancari,

foto della carta utilizzata per i depositi,

e ulteriori informazioni richieste per la procedura KYC (Know Your Customer).

Nonostante la completa collaborazione e l’invio di tutta la documentazione necessaria, la piattaforma continua a impedire qualsiasi prelievo, lasciando i miei fondi bloccati senza giustificazione e senza fornire risposte concrete alle richieste di chiarimento inviate via email.

Ritengo che tale comportamento sia scorretto e potenzialmente fraudolento, in quanto impedisce al cliente di recuperare denaro di propria legittima proprietà.

Con la presente, chiedo che la società verifichi con urgenza la condotta di questa piattaforma e intervenga affinché i miei fondi vengano immediatamente sbloccati e restituiti.

Resto a disposizione per fornire tutta la documentazione a supporto, incluse le comunicazioni intercorse, le ricevute dei tentativi di prelievo e le prove di identità già inviate.

Confido in un vostro intervento tempestivo e in una soluzione positiva della vicenda.

Cordiali saluti,

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with N1 Bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please specify which payment methods you have used in order to deposit in the casino?
• Have you asked the casino what is preventing you from withdrawing your winnings?
• What games did you play to accumulate your winnings in the casino? (slots, live games, betting on sports)
• Did you achieve your winnings with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas,

I confirm that I used a credit card to deposit into my account. I've opened several chats with N1 Bet support to report the issue, but I've never received a concrete response. Instead, they've repeatedly deceived me without ever providing a real solution.

I would also like to point out that I have only played sports betting, I have never used any bonuses and I have not obtained winnings from bonuses.

a greeting,

Ciao Tomas,

Confermo di aver utilizzato carta di credito per effettuare il deposito sul conto. Ho aperto svariate chat con l’assistenza di N1 Bet per segnalare il problema, ma non ho mai ricevuto una risposta concreta: al contrario, mi hanno ripetutamente preso in giro senza mai fornirmi una soluzione reale.

Preciso inoltre che ho giocato esclusivamente a scommesse sportive, non ho mai utilizzato alcun bonus e non ho ottenuto vincite derivanti da bonus.

un saluto,

I have other chat attachments that I have not attached due to space limitations and that I can attach but basically I always get fooled with absurd requests, I have tried with all the methods they make available

Avrei altri allegati di chat che per limiti di spazio non ho allegato e che posso allegare ma di base vengo sempre preso in giro con richieste assurde, ho provato con tutti i metodi che mettono a disposizione

Thanks for your reply and the information provided.

Were your payout requests successful since your last post? Did the casino fix the issue with the payment provider, or were you provided any alternative options for the payout?

Please let me know.

Hi, I just tried again a little while ago and it still canceled for no reason. I'm attaching the rejection screenshot. In this case, they tell me I have to do it via bank transfer, but I've already tried in the past and it was rejected. Furthermore, they've now set the minimum withdrawal amount for a bank transfer to €200. I repeat, I've uploaded everything they asked for: copies of documents, card, bank statement, everything.

Ciao ho appena riprovato poco fa e ancora annullato senza motivo. Allego la schermata del rifiuto. In questo caso mi dicono che devo farlo tramite bonifico ma ho già provato in passato e me l’hanno rifiutato; inoltre ora il prelievo minimo come bonifico me l’hanno impostato a minimo 200 euro. Ripeto che ho caricato tutto ciò che mi hanno richiesto, copia documenti, carta, estratto conto, tutto.

Dear Gege3000

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martin (martin.l@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hi, thank you so much for your time and dedication. I look forward to hearing from you. Have a great day and a wonderful weekend.

Thank you

Ciao, grazie davvero di cuore per l’impegno ed il tempo a me dedicato. Attendo speranzoso, vi auguro una buona giornata e un buon weekend,

grazie

Hello Gege3000,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the N1 Bet Casino representative to enter the discussion.

Dear casino representative,

could you please check the case and explain the matter to us? What is the issue with the withdrawal process? Thank you in advance for providing us with your view of the issue.

Hello,

Thank you for your message. We have reviewed the case, and we would like to clarify the situation regarding the player’s withdrawals.

Multiple withdrawal attempts were approved on our side and forwarded to the payment providers, but unfortunately none of them were successfully processed - each time the transactions were returned at the provider level. To continue with the payout, we kindly ask the player to upload the proof of the bank card used for deposits, as it appears the previously submitted file is no longer available in the account.

Once the card proof is uploaded, please place a new withdrawal request via bank transfer. We will attempt the payout again and will do everything possible on our side to ensure it is completed.

If any additional clarification is needed, we remain at your disposal.

Good evening, what you're saying isn't true. I tried to withdraw money through my bank (where I work) and it was rejected. Then I tried using Revolut and it was rejected, then Crypto was rejected, and finally Skrill was also rejected. I've always used these withdrawal methods with other bookmakers and they've always accepted them. I've now removed the copy of my credit card because I don't trust your work and I'm afraid I'll be scammed again. Now you're asking me to use bank withdrawals again, but you've raised the minimum withdrawal amount to €100 (it used to be €30). You obviously know that before I get to €100 from €40, which I have now, it's very easy for me to lose everything. Now explain: you've left me the only option to withdraw a minimum of €20 with Skrill. Why won't you let me withdraw?

Buonasera, quello che dite non corrisponde al vero perché ho provato a prelevare con il mio istituto bancario (in cui io lavoro) e me l’avete rifiutato, allora ho provato ad utilizzare Revolut e me l’avete rifiutato, poi crypto rifiutato e infine skrill anch’esso rifiutato. Ho sempre usato questi metodi di prelievo con altri bookmaker e me li hanno sempre accettati. La copia della carta di credito ora l’ho tolta perché non nutrendo fiducia verso il vostro operato ho paura che venga ulteriormente truffato da voi. Ora voi mi chiedere di utilizzare di nuovo il prelievo bancario ma avete innalzato il minimo di prelievo a 100 euro (prima era 30). Ovviamente sapete bene che prima di arrivare a 100 da 40 euro che ho adesso è molto semplice che io possa perdere tutto. Ora spiegatemi, mi avete lasciato come unica opportunità di prelievo a minimo 20 euro skrill, perché non mi permettete di prelevare?

Dear casino representative,

thank you for your involvement in the mediation process.

Dear Gege3000,

Thank you for your update. I fully understand your frustration, but at this stage, I kindly ask you to follow the casino’s latest request and upload the proof of the bank card used for your deposits once again.

Once the document is uploaded, please submit a new withdrawal request via bank transfer as instructed. This will allow us to verify whether the withdrawal can now be processed correctly.

Please note, that if the issue persists even after fulfilling this final requirement, we will request further clarification directly from the casino.

Thank you for your cooperation.

OK, I can also reload a copy of my credit card and any other card or account, but the fact remains that they've inexplicably increased the minimum withdrawal limit from a bank account to €100. It seems excessive and truly unfair to not allow withdrawals of a minimum of €100. Anyway, I'll do as they say, but I know for a fact that they won't give me my money back...

ok io posso anche caricare nuovamente copia della carta di credito e di qualsiasi altra carta o conto, però resta il fatto che hanno inspiegabilmente aumentato il limite minimo di prelievo con bank account a 100 euro. Mi sembra esagerato e davvero non corretto non permettere prelievi solo con minimo 100 euro. Comunque farò come dicono ma so per certo che non mi vogliono più ridare i miei soldi…

Dear casino representative,

can you please confirm the casino will proceed with the payout of 50EUR?

Hello,

Thank you for your message. We would like to clarify that several withdrawal attempts for this player have already been approved on our side, but all of them were unsuccessful due to issues on the payment provider’s end.

We are currently waiting for the previously requested documents, which the player has not yet submitted. Once these documents are provided, we will attempt the payout again. It may require multiple attempts and potentially different payment methods, depending on which option will be processed successfully. The initial delay was caused solely by the unsuccessful payout attempts on the provider’s side.

We remain available for any further clarification.

Good morning, you've never approved any of my withdrawals. In fact, as I've already shown, all requests were rejected without reason (I have all the screenshots). Furthermore, if I go to my N1bet profile (see attachment), you yourself tell me that my profile was verified correctly. How can I even dream of having to send you any documents if you don't ask me? Where do I upload the required documents, and which ones if I don't know what's missing (since I had already uploaded all the required ones initially).

You clearly don't want to pay me, and I don't understand how a bookmaker that scams like you, even making its own users look stupid, can still operate. Now I ask you, where do I send the documents, and what documents do I need to send in addition to those I've already sent? Why do I only have a minimum withdrawal amount of €100? How come my bank, Revolut, and Skrill say they've never blocked any withdrawal requests made by you?

Buongiorno, non avete mai approvato nessuno dei miei prelievi infatti come ho già mostrato tutte le richieste sono state rifiutate senza motivazione (ho tutti gli screenshot). Inoltre se io vado nel mio profilo (vedi allegato) N1 bet mi dite voi stesso che il mio profilo è stato verificato correttamente, come posso sognarmi di dovervi inviare qualche documento se non me lo chiedete? Dove carico i documenti richiesti e quali se non so che mancano (visto che all’inizio li avevo già caricati tutti quelli richiesti).

Palesemente non volete pagarmi e non capisco come un bookmaker che truffa come voi, facendo passare anche i propri utenti per stupidi, possa ancora operare. Ora vi chiedo, dove mando i documenti e quali documenti devo inviare oltre tutti quelli che ho già inviato? Perché come minimo di prelievo ho solo 100 euro? Come mai la mia banca, Revolut e skrill dicono che non hanno mai bloccato nessuna richiesta di prelievo fatta da voi?

Dear Gege3000,

thank you for your continued cooperation. Since you mentioned Skrill in your last message, it seems like the most suitable withdrawal option considering the minimum limits. Would you be willing to use this method?

Dear casino representative,

thank you for your response. Could you please confirm whether a Skrill withdrawal can be processed in this case?

Also, please clarify the situation regarding the verification procedure. The player has mentioned that he had already sent documentation before. Are there any specific reasons for the new requests? Please let me know in the thread or at martin.l@casino.guru

Good morning Martin, yes absolutely I am available to withdraw with Skrill, I have already tried several times with Skrill but it has always been denied for no reason

Buongiorno Martin, sisi assolutamente io sono disponibile al ritiro con Skrill, ho già provato diverse volte con skrill ma mi è sempre stato negato senza motivo

Hello,

Yes, we will be able to process the withdrawal via Skrill. Before we proceed, the player will need to upload proof of ownership of the Skrill account - specifically, a screenshot showing the account holder’s name and the associated email address.

Once this document is provided, we will attempt the withdrawal accordingly.

If any further clarification is needed, we remain available.

Dear casino representative,

thank you for your response and continued cooperation.

Dear Gege3000,

please send the mentioned screenshots to the casino. In case you need any assistance or want to confirm whether they are sufficient for verification, please send them to my email at martin.l@casino.guru.

Good morning, I uploaded all the screenshots proving my Skrill account ownership (as attached) and requested the withdrawal. I'm waiting for confirmation. I'll keep you updated.

Thanks for your assistance.

Buongiorno, ho caricato tutti gli screenshot di prova titolarità del mio skrill (come da allegati) e richiesto il prelievo. Sto attendendo la conferma. Vi terrò aggiornati.

Grazie per l’assistenza.

Nothing, despite having sent all the required documents, as per the screenshot in the previous message, my withdrawal request was cancelled again.

Nulla, nonostante tutti i documenti richiesti inviati, come da screen nel messaggio precedente, la mia riachiesta di prelievo è stata annullata nuovamente.

Hello,

We would like to clarify that the player’s most recent withdrawal request was approved on our side; however, the payout was unsuccessful due to an issue on the payment provider’s end.

Our team will contact the player directly to arrange a manual withdrawal.

If any further information is needed, we remain available.

Dear parties,

Thank you for your updates.

Dear casino representative,

could you please confirm the expected timeframe for contacting the player and completing the payout? Please keep us updated on the process.

Dear Gege3000,

please let me know when the casino contacts you regarding the manual withdrawal. Once they do, kindly follow their instructions and keep us updated on any progress.

Thank you both for your cooperation. I hope we can bring this case to a successful conclusion soon.

Good morning, the casino contacted me asking for my bank details, and I promptly responded as per the attachment. I'm waiting for my balance to be credited.

Thank you

Buongiorno, il casinò mi ha contattato chiedendomi le coordinate bancarie e io ho prontamente risposto come da allegato. Sto attendendo che mi venga fatto l’accredito del mio saldo.

Grazie

Hello,

Thank you for providing the requested information. We appreciate your cooperation. The manual withdrawal request will now be taken into processing, and we will proceed with the necessary internal steps on our side.

Dear parties,

thank you for your replies.

Dear Gege3000,

have you received your funds or been in further contact with the casino?

I was contacted by the casino, and I provided all the requested information, but nothing. I haven't received anything since. I even tried to withdraw the funds again on the platform, but nothing. It's truly frustrating, and I don't understand how casinos like this can be legal in Italy.

I attach the latest email from 11/12 with all the data provided.

Thank you for your support.

Son stato contattato dal casinò, ho fornito tutti i dati richiesti ma nulla. Non ho ricevuto più nulla. Ho provato anche a prelevare nuovamente i fondi sulla piattaforma ma niente. E’ veramente una situazione snervante e non capisco come casino del genere possano essere legali in Italia.

vi allego l’ultima mail del 11/12 con tutti i dati forniti.

Grazie per il vostro supporto.

Hello,

Thank you for providing the requested information. We are currently working on arranging a manual withdrawal on our side. We kindly ask you not to submit any withdrawal requests, as the funds must remain on the balance in order for this procedure to be completed correctly.

Thank you for your cooperation.

Dear casino representative,

thank you for letting us know, I hope the issue will be resolved soon.

Hi Martin, I can confirm that I finally received my funds a short while ago. I thank you so much for all the support you've provided over the past few weeks and for enforcing my rights. Thank you so much, and happy holidays.

Ciao Martin, vi confermo di aver ricevuto finalmente l’accredito dei miei fondi poco fa. Vi ringrazio immensamente per tutto il supporto fornito in queste settimane e per aver fatto rispettare i miei diritti. Grazie di cuore, buone feste.

Dear Gege3000,

thank you very much for your kind words, I am glad to hear that your issue has been resolved. I would also like to thank the support team over at N1 Bet Casino for a their involvement in the mediation process.

I'll now go ahead and mark the complaint as 'resolved' in our system. I appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, feel free to reach out to our Complaint Resolution Center. We're here to help ! 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Martin

Casino.Guru