The player from Austria has had a withdrawal of €10,500 refused by N1Bet, with winnings cancelled and only initial deposits remaining. He asserts that all deposits and actions are legitimate, as the bank card used is in his name, and there is no violation of terms reported to him. He requests an investigation and restoration of his winnings.
N1 Bet Casino - Player's winnings have been confiscated.
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5d 15h 6m 3s
N1 Bet Casino
Safety Index:HighCase summary
Discussion
Public
Public
3 days ago
Translation
Complaint against N1Bet – payout of €10,500 refused
I made five deposits of €1,000 each using the same bank card. The card is issued in my name.
After my last deposit, I was able to increase my balance to €10,500. When I requested a withdrawal, my winnings were completely cancelled, leaving only €1,000 in my account. My player account remains active.
The casino claims it is a third-party payment. This is incorrect.
My bank has confirmed in writing that both the bank card used and the associated bank account are registered in my name. This confirmation has already been sent to the casino.
I didn't use any bonus.
All deposits were accepted.
My account is verified and active.
No concrete violation of the terms and conditions was presented to me in a comprehensible manner.
I request an investigation into the matter and the restoration and payment of my legally obtained profits amounting to €10,500.
Automatic translation:
Public
Public
2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
2 days ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Are you the sole owner of the bank account used to deposit money into this casino?
- Is the name on the bank statement your full name, or does it show the names of two different people who are both owners of the bank account?
- Have all your other documents been approved by the casino during the KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
