N1 Bet Casino - Player's winnings are confiscated unjustly.

Dear CasinoGuru Team,

I am opening this complaint against N1 Bet Casino regarding the unfair confiscation of €3.191,87 from my balance due to an alleged "maximum win limit" that directly contradicts the promotional offer I received.

Here are the facts of the event:

1. A few days ago, I received an exclusive promotional email from N1 Bet offering a 30% deposit bonus. 

2. The email explicitly stated two key conditions to incentivize my deposit: "No Wagering Requirements" and "No Maximum Win Limits" (No Max Cashout).

3. Trusting the clear terms stated in this marketing email, I made a significant deposit of €500 and received a €150 bonus, bringing my starting balance to €650.

4. After a legitimate gameplay session, my balance grew to approximately €4,691.87. I then requested a full withdrawal.

5. The following day, my withdrawal was canceled. The casino confiscated €3.191,87 from my account, leaving only €1,500, citing their general bonus terms regarding maximum win limits.

I strongly believe this is a case of highly misleading advertising and predatory marketing. The casino actively induced me to deposit a large sum (€500) by promising an unrestricted bonus ("no limits"), only to later invoke hidden clauses in their General Terms and Conditions to void my legitimate winnings. 

If a specific promotional email explicitly overrides general restrictions to attract deposits, those specific terms must be honored. Otherwise, it constitutes a bait-and-switch practice.

I have attached screenshots of:

- The promotional email showing the "no maximum win" promise.

- The withdrawal cancellation email stating the balance correction.

- My transaction history showing the deposit and the deduction.

I kindly ask for your mediation to have N1 Bet restore my confiscated winnings of €3.191,87.

Thank you for your time and assistance.

Best regards,

Paolo Patricola

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Dear Kaminkzi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the withdrawal of your funds.

To better understand the situation and assist you in resolving this issue, I would like to ask you some additional questions:

• Is your account fully verified?
• Could you please let me know approximately when you registered your account?
• Did you receive deposit bonuses before?
• Since the bonus was given by vip@n1bet.com, did you reach out to them to clarify the situation? Please forward relevant communication to jean.s@casino.guru, or you can post them here instead.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue.

Thank you in advance for your reply.

Best regards,

Jean