The player from Austria requests urgent assistance after losing around €50,000 at n1bet and repeatedly asking support to permanently block his account due to gambling addiction. Despite his explicit requests, the support team has not acted, leading to further losses.
N1 Bet Casino - Player's account is not closed despite request.
Opened
Current status
Waiting for player to reply
6d 8h 0m 59s
N1 Bet Casino
Safety Index:HighCase summary
Discussion
Public
Public
2 days ago
Translation
Hello dear Casino Guru Team,
I am contacting you because I have already lost approximately €50,000 at n1bet. I have repeatedly and explicitly asked support to permanently block my account, as I have lost control of my gambling addiction.
Instead of immediately implementing my request, the support team stalled me every time with excuses and other proposed solutions.
Since my account still hasn't been blocked, I gambled away money again today.
I'm at my wit's end and desperately searching for a solution.
I earnestly request your help in this matter.
Automatic translation:
Public
Public
15 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
15 hours ago
Dear gcc96xxx,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience.
- Can you still log in to your account?
- Have you clearly informed the casino about your gambling problem by email support@n1bet.com or by chat or any other means?
- Could you forward me the account closure requests that you sent to the casino? My email address is petra.h@casino.guru.
Thank you very much in advance.
Best regards,
Petra
