The player from Austria had been waiting for three weeks for two bank withdrawals totaling EUR 4,500 from MyStake, which were marked as 'Completed' but never arrived. She had contacted her bank and the casino, but MyStake refused to provide the necessary documentation for payment tracking or official bank confirmations. The player confirmed previous successful payments and provided a bank statement for review. The complaint was marked as resolved after the player's confirmation, with the Complaints Team closing the case following her cooperation.
MyStake Casino - Player’s withdrawals are delayed and missing.
Resolved
Our verdict
Case closed
Amount: €4,500
MyStake Casino
Safety Index 9.7 Very highCase summary
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