The player from Germany faced issues with withdrawing money as his account was under verification, which led to a rejection of his withdrawal request. The issue was resolved after the player confirmed that he had received assistance, resulting in the complaint being marked as 'Resolved' in the system. The Complaints Team expressed gratitude for his cooperation and offered further support for any future issues.
MyStake Casino - Player’s withdrawal is delayed due to account verification.
Resolved
Our verdict
Case closed
Amount: €100
MyStake Casino
Safety Index:Very highCase summary
Discussion
Public
Public
5 months ago
Translation
My account is being verified, and they rejected my withdrawal. Otherwise, everything is fine with the casino.
Automatic translation:
Public
Public
5 months ago
Dear penko8384,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand your situation and assist you effectively, could you please provide more information by answering the following questions:
- What specific reason was given for the rejection of your withdrawal?
- Have you made any successful withdrawals from this casino before?
- What types of games did you play?
- Did you accumulate your winnings with or without a bonus?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Veronika
Public
Public
5 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear penko8384,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
