MyStake Casino - Player's ID verification is failing.

I have asked to withdraw the amount mentioned and have been asked to verify my account.

Proof of address and email verification have passed but my id photo has failed. I uploaded a clear picture of my driving license which matches all my details including name and address from my bank statement which i also uploaded for proof of address which has passed.

I have emailed Mystake 3 times and asked for a reason and have had no response at all. This is causing me massive distress as i wanted to continue using the casino long term but now feel i cant even withdraw money from them?

Please help me.

Hello Hallchris86,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which exact documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Mystake have emailed confirming account verification. I have now withdrew my money. I will update as soon as my money is received.

Thanks

Hello Hallchris86,

Glad to hear that your account got verified. Please let us know once the payment arrives.

I can now confirm payment is received. Thanks for ur support.

Hello again. I have tried withdrawing again tonight. This time the amount is 777.00 but my withdrawal has failed. I am obviously very concerned again as this is the second time i am having problems withdrawing my money? I cant make a new complaint as this complaint is still open. Please can u help me again.

Hello Hallchris86,

What do you mean exactly by failed? Was it canceled or still pending? Did you claim any bonuses since your last withdrawal?

This had been resolved now thanks

Dear Hallchris86,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru