MyStake Casino - Player’s account has been closed unexpectedly.

I spoke to mystake who closed my account due to struggling with gambling, they let me open another account with different email address, I managed to deposit approx £2775, when I went to withdraw they blocked my account, stating I have a permanent ban on…. How can I open another account with the same name, address and email… I’d like my money back as they didn’t protect me.

also the email address I used was the wrong one and they won’t change it.

Dear qsxpw5pqpc,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please forward me the original account closure request you sent to the casino, along with the casino's responses? My email address is veronika.f@casino.guru.

When exactly was your first account closed?

When exactly did you create a second account?

Has any of your accounts passed the full KYC verification?

Also, kindly forward me the email from the casino stating that you won't receive your winnings due to a permanent ban of your first account.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Dear qsxpw5pqpc,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.