The player from Italy reports a violation of Responsible Gaming protocols by MyStake, as his account was closed for self-exclusion, yet he was allowed to register a new account and deposit €380.00 before the casino detected the duplicate account. He requests a full refund of his deposits, arguing that the casino's negligence constitutes unjust enrichment.
MyStake Casino - Player's account closure leads to confiscated deposits.
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6d 22h 11m 26s
MyStake Casino
Safety Index:Very highCase summary
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4 hours ago
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4 hours ago
Hello,
Thank you very much for submitting your complaint. I am truly sorry about your negative experience with MyStake Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you kindly confirm whether you have registered using the same email address from which you have requested a self-exclusion?
- Could you please confirm whether you have passed the KYC verification in this casino on either of your accounts?
- Could you please forward your original self-exclusion request directly to my email? You can reach me at attila.g@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
