MyStake Casino - Player experiences issues with deposit delays.

I made a deposit on June 16, 2026, and they've been giving me the runaround ever since, telling me it's my bank's mistake. I contacted my bank, and they say there's no problem. It's been 7 days, and 5 business days without a response. They replied with a nonsensical email that leaves much to be desired. They're a disaster as a platform; it's always the same.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila

I spoke with the bank on the phone and they informed me that the transfer was credited correctly. It's been 6 business days since the deposit and I still have no solution.

They're still messing with me, this is a joke. It's been 9 days, 7 business days, and I still haven't received any answers about my deposit. The transaction was made, the amount was deducted, it's not true what they're saying about it not being credited. COELSA is the transaction code to track it. I contacted COELSA and Banco Galicia, and they both tell me the money was credited.

I still haven't received any information about my deposit. I contacted the bank again and they told me the transfer went through normally. COELSA said the same thing.

Thank you for your reply. I'm sorry to learn that there hasn't been any progress. Could you kindly share your bank statement, highlighting the deposit? The statement should cover the period from the day of the deposit until now, providing evidence that the funds left your account without being refunded.

Additionally, could you please forward your communication with the casino and the payment provider? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.

I've attached the emails

apart from going to the bank in person 3 times

I can't export my bank statement, and I have screenshots. Why are they only asking me for this? They haven't even contacted the casino, they haven't asked for any information, and they're not even aware of this complaint. They're making me feel like an idiot, complaining without getting a response.

They keep treating me like an idiot and the casino doesn't even notice, they keep giving me the runaround.

The bank reports that the transaction was successful.

They keep saying that everything is normal.

Thank you for your reply.

Please understand that we are currently at the stage of the complaint process where we first need to gather all relevant information and evidence from the player before contacting the casino directly.

Could you please advise on the reason you are unable to provide a bank statement showing the disputed transaction? This document would help us verify that the funds were deducted from your account and were not later refunded.

Additionally, could you please send a screenshot of the transaction from your casino payment history?

Thank you in advance.

Dear migue5858,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have the bank account statement

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear migue5858,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila