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I made a deposit on June 16, 2026, and they've been giving me the runaround ever since, telling me it's my bank's mistake. I contacted my bank, and they say there's no problem. It's been 7 days, and 5 business days without a response. They replied with a nonsensical email that leaves much to be desired. They're a disaster as a platform; it's always the same.

Realice un deposito el dia 16/06/2026, me tienen dando vueltas desde ese dia, diciendome que es error de mi banco me comunique con mi banco, desde su lado informan ningun inconveniente, van 7 dias, y 5 dias laborables sin respuesta. Responden un mensaje por mail sin sentido el cual deja mucho que desear, son un desastre como plataforma siempre pasa lo mismo.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila

I spoke with the bank on the phone and they informed me that the transfer was credited correctly. It's been 6 business days since the deposit and I still have no solution.

He hablado con la entidad bancaria por telefono me informan que la transferencia se acredito correctamente van 6 dias habiles del deposito y sigo sin solucion

They're still messing with me, this is a joke. It's been 9 days, 7 business days, and I still haven't received any answers about my deposit. The transaction was made, the amount was deducted, it's not true what they're saying about it not being credited. COELSA is the transaction code to track it. I contacted COELSA and Banco Galicia, and they both tell me the money was credited.

me siguen tomando el pelo , esto es una broma, 9 dias , 7 dias habiles y sigo sin respuestas de mi deposito, la transaccion fue realizada , el monto fue deducido, no es real lo que dicen que no se acredito, COELSA es el codigo de transaccion para rastrear la misma, me comunique con COELSA, con banco galicia, en todas me dicen que el dinero se acredito

I still haven't received any information about my deposit. I contacted the bank again and they told me the transfer went through normally. COELSA said the same thing.

sigo sin respuestas de mi deposito vuelvo a comunicarme al banco me dicen que la transferencia se realizo con normalidad, COELSA lo mismo

Thank you for your reply. I'm sorry to learn that there hasn't been any progress. Could you kindly share your bank statement, highlighting the deposit? The statement should cover the period from the day of the deposit until now, providing evidence that the funds left your account without being refunded.

Additionally, could you please forward your communication with the casino and the payment provider? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.

I've attached the emails

apart from going to the bank in person 3 times

adjunto los mails

aparte de ir personalmente al banco 3 veces

I can't export my bank statement, and I have screenshots. Why are they only asking me for this? They haven't even contacted the casino, they haven't asked for any information, and they're not even aware of this complaint. They're making me feel like an idiot, complaining without getting a response.

El resumen de banco no me deja exportar, tengo captura de pantallas , por que me solicitan solo a mi esto? y al casino ni siquiera lo consultan, no le piden informacion , es mas todavia no esta enterado de este reclamo, me tiene como un idiota reclamando sin tener una respuesta

They keep treating me like an idiot and the casino doesn't even notice, they keep giving me the runaround.

siguen tomandome de idiota y el casino ni enterado me siguen dando vueltas

The bank reports that the transaction was successful.

el banco informa que la transaccion se dio exitosamente

They keep saying that everything is normal.

siguen diciendo que todo esta normal

Thank you for your reply.

Please understand that we are currently at the stage of the complaint process where we first need to gather all relevant information and evidence from the player before contacting the casino directly.

Could you please advise on the reason you are unable to provide a bank statement showing the disputed transaction? This document would help us verify that the funds were deducted from your account and were not later refunded.

Additionally, could you please send a screenshot of the transaction from your casino payment history?

Thank you in advance.