The player from the United Kingdom faces ongoing delays with a withdrawal request of 6,000€ from Mr.Q, initially promised to take 48 hours. Since the account was placed under full verification on April 20, he has submitted all required documents, but the casino continues to request the same proof of address and provides contradictory timelines, with no updates after 20 days.
MrQ Casino - Player's withdrawal is delayed due to account verification.
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Waiting for Casino Guru to reply
5d 12h 25m 24s
MrQ Casino
Safety Index:Above averageCase summary
Discussion
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Public
6 days ago
I have been using Mr.Q for a while and my account verification was done initially electronically.
On the 18th April I had winning and submitted withdrawal request for 6k. , was told it will take 48hrs.
On 20 April my account was put for full verification and I have submitted all documents the next day. Casino has withdrawn document request for Proof of address just to make the same request few days later.
During the process, casino has provided incorrect and contradictory information, stating at first that Verification will take 48hrs, then I was told 2-5 business days, after that tent said 10 business days and now they actually said "we can’t give you estimated time"
Each time I ask for update, standard response "Documents pending review"
its been now 20 days and nothing
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Public
2 days ago
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2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MrQ Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please confirm your player's profile was filled out with accurate, verifiable information?
- Could you please explain which documents were approved so far and which weren't?
- Is your player's account accessible to you? When have you registered an account in the casino?
- Could you please share with me your communication with the casino regarding the issue, or any other evidence of the incident? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
