The player from the United Kingdom had been waiting for two weeks to withdraw funds and had submitted all required identification documents and proof of address. Despite providing everything requested, the withdrawal process was delayed. The issue was ultimately resolved as the player received the payout. We marked the complaint as 'resolved'.
MrQ Casino - Player's withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: £10,000
MrQ Casino
Safety Index:Above averageCase summary
Discussion
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1 year ago
I’ve been waiting 2 weeks for a withdrawal,lve sent all proof of ID ,bank statements,bank card , proof of address etc everything they have asked for and Iam getting nowhere with them ,this is a matter that should be resolved in a week at the most not 2
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1 year ago
Dear Snipss123,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MrQ Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Is your account accessible to you? Can you log in?
- Have you made any successful withdrawals from the casino in the past?
- Could you please list which documents you sent for verification? Were any of the submitted documents approved to your knowledge?
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 year ago
Dear Snipss123,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Dear Snipss123,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
