The player from the United Kingdom has been waiting over 4 months for account verification despite submitting numerous documents. The casino is now requesting a bank statement, even though she has already provided proof of her name and address.
MrQ Casino - Player's verification process is delayed.
Opened
Current status
Waiting for player to reply
4d 11h 13m 44s
MrQ Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
6 days ago
I have been waiting over 4 months for verification. I have sent them every document under the sun, and more!. Now they are wanting a bank statement showing everything, and my full name and address. I have already sent them documentation which confirms my name and address. Thru don’t have a telephone number, and when they do reply to my emails, all I receive is a generic email? Can anyone please help. I have never had problems with verification elsewhere. The longest a verification process took elsewhere was 48 hours. Not nearly 4 months. It’s now getting beyond ridiculous. Any advice would be appreciated.
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3 days ago
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3 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MrQ Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Is your player's account accessible to you? Can you log in and view the verification status of your account?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please list which documents you already provided and in which format?
- Are there any documents that are approved?
- Could you please share with me your communication with the casino regarding the issue? Send recent emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
Thank you very much in advance for your reply.
Best regards,
Tomas
