MrPacho Casino - Player's withdrawal has been delayed.

My first withdrawal attempts were to withdraw $3,400 after i won about 5k. I requested, four lots of the maximum withdrawal limit of 850 dollars per withdrawal the status of those withdrawals were sitting at the second stage of pending for well over a month. I contacted customer service on a number of occasions and got no answers as to why it was taking longer than their terms and conditions stipulated on their website (92 days) for withdrawal times the customer service agents reassured me that they had all the information and it had been sent through to the payments withdrawal department for processing and I never got any straight answers as to why it was taking so long. I always ask them is there anything that you need from me? and to assist or anything that you don't have that you require from me to which they always respond no it's been sent through and it's just going to the processing payment process. We'll over a month after not getting the money i complained and asked why the withdrawal was delined, they said my bank had declined the payments . I then had a big win obviously playing back my winnings unable to access the payment for withdrawal attempt and I won a substantial amount of $172,000. I have since attempted to withdraw further winnings following the maximum of 850 per transaction, I've tried different payment options and the same thing, it just sits in the status of "pending". with the same outcome customer service not giving me straight answers the transaction not moving from the second stage of pending in the status of my withdrawal request. I did some research and apparently they are known for this and I need your help please. You helped a friend of mine when she had a casino do the same to her so I'm hoping you can help me?

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• What types of games did you play to accumulate your winnings? Were they slots, live casino games, or sports betting?
• Have you completed the full KYC verification process, or at least submitted any identity documents to the casino for verification?
• When exactly did you win the additional $172,000, and which games did you play to achieve such a win?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika