The player from France disputes with the online casino Mr Pacho, which closed her account after she deposited €1600, claiming that French citizens are prohibited from playing. Despite receiving promotional emails and free spins, she cannot access her account and has not received a refund or response from customer support.
MrPacho Casino - Player’s account has been closed without reason.
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MrPacho Casino
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4 days ago
Translation
I'm having a major dispute with the online casino site "Mr Pacho." Initially, I thought their business was legal in France. I registered using a French address, phone number, and email address. I received promotional emails from them and deposited a total of €1600 into their account. I regularly received emails from them encouraging me to play more. Recently, I received free spins from them. I tried to use them, but they didn't work. I then contacted customer support, but received no response. However, when I returned to the site, I found my account had been closed. Mr Pacho closed my account, claiming that French citizens were prohibited from playing at their casino. They closed my account after I had deposited €1600! I call that fraud. Every day I send an email to support requesting a refund and I still haven't received a response!!
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3 days ago
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3 days ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?
- Did you pass the verification before you lost access to the account?
- Could you please advise when did you open your account at MrPacho Casino?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
