MoonWin.com Casino - Player's withdrawal is delayed due to a wagering requirement.

deposited $100 played and bought $100 feature one $800 and tried to withdraw and now they’re saying that it cannot be withdraw unless I put in $1000

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Dear Beattie19,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the Terms and conditions, and this is what I found:

9.7. All deposits must be wagered before any withdrawal of funds connected to these deposits is allowed. Specifically: for most games, the total amount of bets placed must equal at least 3 times the deposit amount, while for table and live games, this requirement increases to 10 times the deposit amount. If multiple deposits are made without gaming activity, the combined total of these deposits must meet the respective wagering requirements before a withdrawal can be processed. Failure to meet these requirements may result in the Casino charging a processing fee for deposits and withdrawals, at its sole discretion. Deposited funds must be used exclusively for gaming purposes.

What’s important to clarify here is the difference between depositing and wagering.

This rule does NOT mean that you are required to deposit more money. It means that the money you already deposited must be used for placing bets before a withdrawal can be approved.

Since you were informed about a 10× wagering requirement, this indicates that your play was counted as live or table games, for which casinos commonly apply higher wagering requirements. In practical terms, if you deposited $100, you are required to place bets totaling $1,000 using your existing balance (including winnings), not by making additional deposits.

Buying a feature or placing bets counts toward this requirement, but only the amount wagered is considered — not the winnings themselves.

This type of rule is common across online casinos, especially for live and table games. I recommend contacting the casino to confirm how much wagering is still remaining, rather than how much you need to deposit. If you prefer not to complete the wagering, you may also ask the casino whether a withdrawal is possible after paying a transaction or processing fee.

Please let us know if this explanation helped clarify the situation. Looking forward to hearing from you.

Best regards,

Veronika

So is there any way around depositing more money and I won pretty much all of the money off a bonus buy and only used winnings to play a table

I understand this feels frustrating, but based on what you’ve described, the casino is not asking you to deposit more money in order to withdraw.

What they are referring to is a wagering requirement on your deposit, not an additional deposit requirement.

Here’s what that means in simple terms:

• You deposited $100.
• Because you played live/table games, the casino applies a 10× wagering rule (as stated in their Terms).
• That means you must place total bets equal to $1,000 before a withdrawal can be approved.
• This wagering can be completed using your existing balance (including winnings). It does not require you to deposit another $1,000.

Even if most of your balance came from a feature buy win, the rule still applies to the original deposited funds. Also, even if you later played using winnings, the system still checks whether the initial deposit has been wagered the required number of times. This type of anti-money laundering rule is common across many online casinos.

At this stage, there doesn’t appear to be any unfair practice from the casino’s side, as long as this rule was clearly stated in their Terms and applied consistently.

If you’re unsure how much wagering remains, I recommend asking the casino to provide the exact remaining amount required.

Dear Beattie19,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru