Mondcasino - Player's account balance has been confiscated.

Hello 

today i made a new account because i terminate my previous account the reason i was playing a lot of money and i dont want to lose control and spent all of my money ….

anyway today i was playing and after 1540 euro of playing i win 7000 euro after that i made 3 withdrawls of 1000 cause is the maximum per single withdrawl and i left my account with 4000 euro ! 

after a couple of hours i log in to my account and i see the 4000 went to 1540 euro and i take i eimail that i will attached below with other screen shots which i didnt understand the real reason that my account will terminated once i will withdraw that money , i asked the support and they said to me that i have to sent an email to the security and ask the real reason ! 

i didnt do anything eligal i am just a person that i like to play slots but this is stealing and scamming 

p.s i didnt take o use any bonus or free spins

thank you 

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mondcasino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please explain when your original account was closed?
• Have you opened only 2 accounts in the casino?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the closure of your original account? Include your request and the casino's responses. Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas