Mondcasino - Player's account balance has been confiscated.

Hello 

today i made a new account because i terminate my previous account the reason i was playing a lot of money and i dont want to lose control and spent all of my money ….

anyway today i was playing and after 1540 euro of playing i win 7000 euro after that i made 3 withdrawls of 1000 cause is the maximum per single withdrawl and i left my account with 4000 euro ! 

after a couple of hours i log in to my account and i see the 4000 went to 1540 euro and i take i eimail that i will attached below with other screen shots which i didnt understand the real reason that my account will terminated once i will withdraw that money , i asked the support and they said to me that i have to sent an email to the security and ask the real reason ! 

i didnt do anything eligal i am just a person that i like to play slots but this is stealing and scamming 

p.s i didnt take o use any bonus or free spins

thank you 

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mondcasino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please explain when your original account was closed?
• Have you opened only 2 accounts in the casino?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the closure of your original account? Include your request and the casino's responses. Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas ,

no i dont have 2 accounts i have only 1 active account right now

all the previous accounts that i made i terminated permanently with the support ! And the message that sent me after every termination was : if you try to make new account in the future we dont have any responsible of that action!

and at the rules does not write anywhere if you terminate one account you are not able to open new in the future !

i try contact with the online support and tell me to contact support via email since friday i sent them twice until now and no answer ! I asked them to explain me why and show me the evidence in adition i didnt withdraw the 1540 euro because if i done that they will terminate the account and with that action automaticly i agree with that ! But i dont ! And i am asking if i lose that ammount that tool it will worked ? Or only when a player take something good is working ?

The previous account was terminated from the support on 20/03/2026

No i didnt use any bonus at all

Hello Giorgos2903,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

I am sorry Giorgos2903,

However, accounts you open after you close previous ones will be considered duplicates and will be subject to multiaccounting rules. Please note that opening multiple accounts is almost universally prohibited in online casinos and will lead to consequences ranging from closure of your account to confiscation of your winnings in most of them. We recommend that you don't open new accounts in the same online casinos where you already have accounts, since the multi-account rules put you at a disadvantage. Please share with me your request to close your most recent account so I may review it.

Send this information to my email at tomas@casino.guru