The player from Spain faces account closure and is denied withdrawal of his winnings due to being from a prohibited country, despite having no issues during his registration and gameplay. He believes this behavior is unjust and requests the payout of his winnings totaling €170.
Metaspins Casino - Player’s withdrawal is confiscated due to account closure.
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Waiting for Casino Guru to reply
6d 15h 32m 53s
Metaspins Casino
Safety Index:HighCase summary
Discussion
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20 hours ago
Translation
Hello, I'd like to explain my situation. I registered at this casino without any problems, deposited my money, and played. However, when I tried to withdraw, they told me they were going to close my account and only refund my deposit because I registered from a prohibited country. They don't accept Spanish players, but I never had any problems depositing, playing, or winning. How could I have known? In my opinion, this behavior from the casino is an act of bad faith, and they should also pay out my winnings, which amount to €170.
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16 hours ago
Important notice:
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16 hours ago
Hello, Thank you very much for submitting your complaint. I'm truly sorry to hear about your issue with Metaspins Casino. However, I'd like to inform you that we accept the situation when the casino allows players from restricted countries to open an account as long as they don't use this as an opportunity to later cancel the player's legitimate winnings. In other words, if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well.
Therefore, I would like to emphasize that we investigate further and help only those players whose funds (or winnings) have been confiscated due to being from a restricted country.
Could you please advise how much currently is your withdrawable balance?
Additionally, could you please advise on your deposit history in this casino?
Have you managed to register in the casino without the use of any VPN?
Thank you very much in advance for your reply.
Best regards,
Attila
