The player from Spain faced account closure and was denied withdrawal of his winnings due to being from a prohibited country, despite having had no issues during his registration and gameplay. He believed this behavior was unjust and requested the payout of his winnings totaling €170. The issue was resolved with the player receiving his winnings after the intervention of the Complaints Team. The player was advised to review the casino's terms and conditions regarding permitted countries to avoid similar issues in the future. The complaint was marked as resolved with both parties cooperating.
Metaspins Casino - Player’s withdrawal is confiscated due to account closure.
Resolved
Our verdict
Case closed
Amount: €170
Metaspins Casino
Safety Index:HighCase summary
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