Metaspins Casino - Player’s account has been closed and funds confiscated.

Hello,

I played on this website while in Japan and was able to win over $29,000 but when i asked for a withdrawal they closed my account and refused to pay any of it. I have videos of my account and also a video of winning show the amounts that i can send you. In the meantime, I'll send the screen shots since the file is large. There was an account prior that had the wrong email with me so an account with the correct email was made. i notified them of this. It had yahoo.com instead of google.com. There is no such email with yahoo that's why i corrected it. I told them this mistake and they said this is the reason they can't pay. I deposited using Ethereum. On the picture it shows 21,000 but i had already requested 9,000 for withdrawal.

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Gle22,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Metaspins Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Could you please state the dates you opened both of your accounts?
• Has there been any utilization of bonuses across these accounts?
• Could you please provide the exact date on which the casino was notified, regarding the error in email with the initial account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Dear Gle22,

thank you for your reply.

Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

it has been sent

Dear Gle22,

thank you for your reply and for your emails.

Upon review of the provided information, I must address the creation of a second account following the discovery of an incorrect email address associated with the initial registration. While I understand the perceived expediency of this action, it constitutes a significant violation of the terms and conditions typically enforced by online casinos. The appropriate course of action in such instances is to promptly inform the casino of the error and request an amendment to the registration details. This would ensure the original account is maintained with accurate information. While this process may require more time, it aligns with established protocol. I acknowledge the casino's decision to return your deposits. Please regard this situation as an important learning experience for future online casino registrations. Fortunately, given the reimbursement of your deposits, your financial loss is minimal, limited primarily to the time invested.

This complaint will now be closed.

I am truly sorry I was not able to be a better help for you at this time.

All the best,

Katarina