Merlin Casino - Player's account has been closed after winning.

Hello everyone, it’s me again.

I still have an ongoing issue with Merlin Casino. I know, I had closed the account some time ago, but I decided to reopen it with the approval of the live chat after they asked me quite a few questions.

I had deposited many times before, but this time I deposited €100 and won nearly €1,000. Right after that, they closed my account… refunded the €100 and nothing more, complete silence since then. They claim it belongs to a group where I had previously closed accounts. Their way of doing things is unbelievable!

Can you help me recover this amount? Or at least recover not only the €100 deposited this time, but all the deposits made on this account, since they apparently intended to ban the account from the start?

The email is: joelcastro2b@gmail.com

Thank you.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Merlin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• When did you request your account to be reopened?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the confiscation of your funds and account closure? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
• Have you contacted us in the past using a different Casino.Guru account regarding the issue? Would you be able to share how you contacted us in the past that is relevant to the case?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas