MegaWin Casino - Player’s Jackpot winnings are confiscated.

​I am filing a formal complaint against the Macedonian licensed casino Megawin.mk regarding the unfair confiscation of my Jackpot winnings.

​On January 8th, 2026, while playing the slot "40 Shining Crown BL" with an active bonus, I hit a software Jackpot totaling 589,527.46 MKD. I continued playing and successfully completed 100% of the wagering requirements (WR).

​The moment the wagering was finished, the casino system automatically capped my balance, transferring only 150,000 MKD to my real money account and voiding the remaining 439,527.46 MKD. The casino cites a "maximum bonus conversion" rule.

​I am disputing this for the following reasons:

​Nature of the Win: A progressive/software Jackpot is a prize funded by the provider/software, and applying a standard bonus cap to such a win—especially after 100% of the wagering is completed—is predatory and unfair.

​Misleading Advertising: Megawin.mk is currently using my specific win in their public "Big Winners" feed on their homepage, displaying the full amount of 589,527 MKD to attract new players. It is highly unethical and deceptive to advertise a win to the public that the casino refuses to pay out to the player.

​Lack of Transparency: If a Jackpot is subject to a cap, the game should not allow the player to win an amount exceeding that cap, or the terms should be explicitly clear regarding Jackpot prizes within bonus play.

​I have attempted to resolve this directly with the casino, but they have ignored my formal 48-hour notice. I am seeking the restoration of my full winnings (the remaining 439,527.46 MKD).

​I have attached screenshots of the Jackpot win, the wagering completion, and the casino's public winner feed as evidence.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a link or a screenshot of the bonus you activated and played with?
• Am I correct in understanding that you hit the jackpot while your bonus was active?
• Have you passed the full KYC verification at this casino?
• Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello Veronika,

​Thank you for your response.

Here are the answers to your questions:

​• I do not have a screenshot of the initial bonus that was credited to my account with my deposit because at the time of deposit, I had no reason to expect any issues that would require documentation. I am attaching a crucial screenshot showing that immediately after I won the Jackpot, the entire amount was transferred directly into my bonus balance. This is the most important evidence, as it proves how the casino handled the Jackpot win and proves that casino treated the Jackpot win as bonus funds subject to wagering.

• Yes, the Jackpot occurred while a deposit bonus was active. The casino then forced the entire Jackpot amount into the bonus balance, requiring me to wager the full amount a total of 590,959 MKD (the Jackpot plus my existing balance). I fulfilled these wagering requirements as demanded by the system, only for the casino to then unfairly cap my winnings at 150,000 MKD after the risk was already taken.

​• Yes, my account is fully verified. I have successfully passed the KYC process, and all my documents have been approved.

• Yes, I have made successful withdrawals from this casino before, which confirms my account is in good standing.

​Additional statement regarding the case:

I want to emphasize that a Jackpot win is a unique prize that, by all fair gambling standards, must be exempt from any "maximum conversion" limits. It is fundamentally unfair for a casino to force a player to wager a Jackpot amount as a bonus and then refuse to pay the winnings in full. This is a direct violation of player rights and international fair play standards, and I demand the full restoration of my Jackpot winnings.

​Attached is the screenshot showing the Jackpot win and the moment it was placed into the bonus balance.

​Best regards,

Orange

Dear Orange,

Thank you for your detailed reply and for providing the additional screenshots. We truly understand how disappointing this situation must feel, especially after hitting such a significant jackpot amount and completing the full wagering requirement.

After carefully reviewing all the information you shared, we unfortunately have to conclude that the casino appears to have acted in line with its bonus terms :

It is possible to limit the use of BONUS GAMES for certain games that include a jackpot (progressive or local jackpot), either for those games in general or only for winning the jackpot of the relevant game.

19. The maximum amount that the participant receives on his/her gaming account is limited to 150,000 denars, regardless of the size of the amount received through a game with a bonus or through a bonus game and regardless of the crediting of the bonus balance.

You confirmed that the jackpot was won while a deposit bonus was active. In such cases, all winnings generated during bonus play – regardless of whether they come from regular spins or from a software/progressive jackpot – are typically treated as bonus winnings. This means they remain subject to the bonus conditions, including any maximum conversion or maximum withdrawal limits.

While we understand your argument that a jackpot is funded by the provider and feels different from a standard win, from a technical and contractual standpoint, the decisive factor is that the win occurred during active bonus play. When playing with a bonus, players accept that all resulting winnings are governed by the bonus terms.

We agree that it may feel unfair, especially since the system allowed the full jackpot amount to be wagered and only applied the cap after completion of wagering. However, this mechanism is common in many online casinos – the bonus balance can grow beyond the maximum conversion limit during play, but the cap is applied at the moment of conversion to real money.

Based on the available evidence and the fact that the jackpot was won during active bonus play, we do not see grounds to require the casino to pay the full amount beyond the stated maximum bonus conversion limit.

We understand this is not the outcome you were hoping for, and we are truly sorry we cannot be of more help in this case. If you decide to play with bonuses in the future, we strongly recommend carefully reviewing the maximum conversion/withdrawal limits beforehand, especially when playing high-variance or jackpot games.

Best regards

Veronica