Mega Dice Casino - Player’s winnings are confiscated after account closure.

My MegaDice account was permanently closed after winnings had already been recorded in the account history.

I am not disputing the casino’s right to close the account.

However, MegaDice has retained the remaining balance and has failed to provide:

the exact Terms & Conditions clause allegedly breached,

the factual basis for the alleged violation,

or any legal/contractual explanation for withholding the funds.

I contacted both support and the complaints department multiple times and received either vague replies or no substantive response at all.

My complaint is therefore not about account access itself, but about the unresolved retention of the remaining balance.

I am requesting either:

a clear written justification for retaining the funds, or

release of the remaining balance.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina