HomeComplaintsMega Dice Casino - Player’s winnings are being confiscated.

Mega Dice Casino - Player’s winnings are being confiscated.

Closed
Our verdict

Player stopped responding

Amount: $8,500

Mega Dice Casino
Safety Index 4.0 Low

Case summary

The player from Puerto Rico faced issues with a withdrawal request after six months of playing at Megadice, having submitted over 25 documents, including his passport and proof of address, which were repeatedly rejected without clear reasons. He believed the casino was stalling to avoid releasing his balance of approximately 9,000 USD. The complaint was closed due to the player's lack of response to inquiries and reminders from the Complaints Team. The player retained the option to reopen the complaint if he decided to resume communication.

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1 month ago

SCAM AND FRAUD. YOUR MONEY WILL BE CONFISCATED.

I played Megadice for six months. Everything was fine until I submitted a withdrawal request. And then hell broke loose. I submitted at least 25 different documents, including my passport, driver's license, selfies, crypto wallet screenshots, and a selfie with my passport. Then they asked me to confirm my address, and that's when the fun began. They simply rejected real documents without explanation. When I asked what was wrong with the documents, they said, "This doesn't work for us, try again," without giving any specific reasons. I submitted a utility bill, a bank statement, a mobile operator statement, and a water/gas/electricity bill. Typical scam and endless stalling to avoid releasing my funds. My wallet balance was around 9,000 USD.


All the positive reviews are fake. This players get bonuses in the form of free bets and free spins for fake review. SCAM FRAUD bookie without any real license.

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1 month ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

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1 month ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mega Dice Casino.

Please allow me to ask you a few questions so I can better understand the situation.

  • Could you please confirm the information found in your player's profile is identical to the information on your documents?
  • Did you achieve your current balance with the help of a bonus?
  • Could you please share with me your communication with the casino when you tried to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


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1 month ago

Dear Aliaksandr,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 month ago

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru

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